9.6
Spot Score
BirdEye Reviews in June 2026: User Ratings, Pros & Cons
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BirdEye Reviews & Ratings
Spotsaas Editor’s POV
The feedback on BirdEye over the past year has been overwhelmingly positive, highlighting the exceptional support provided by the team members like Ahn, Ridhima, Piyush, and others. Customers consistently praise the platform's effectiveness in boosting visibility and managing online reputation through Google reviews. The user-friendly interface and quick issue ...Read more
BirdEye pros and cons
Exceptional support team that guides users step-by-step and ensures they feel in control.
Effective Google review system that boosts business reputation with increased visibility.
Friendly and patient customer service representatives who make complex tasks easy to understand.
Quick response times and prompt assistance from the support team.
The richness of features may be overwhelming for new users without adequate support.
Limited customization options and marketplace offerings for advanced functionalities.
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Showing 371-380 out of 1957
DG
Danny G
09/29/23
"Great product and service"
What do you like best about Birdeye? I like how easy it is to send out to my clients and implement with our current contact relationship management system. Great customer support. What do you dislike about Birdeye? I wish for the cost I could be able to get a little more. What problems is Birdeye solving and how is that benefiting you? Making it easier to ask for reviews and customer experience.
AH
Abigail H
09/28/23
"Birdeye Customer"
What do you like best about Birdeye? The quick responses to questions and wanting to help your company quickly succeed What do you dislike about Birdeye? Nothing! Everyone I have worked with has been helpful and eager to complete the job! What problems is Birdeye solving and how is that benefiting you? Generating customer reviews and storing them all in one place. This makes it much easier to manage reviews and increases response rates!
KC
Kim C
09/28/23
"Great platform and even better team."
What do you like best about Birdeye? Birdeye is a fantastic platform, but the support we get from the team makes our small team function like a large group. What do you dislike about Birdeye? That it hasn't integrated flawlessly with everything yet. What problems is Birdeye solving and how is that benefiting you? Integrating reviews and social platform management in one place with a HIPAA-compliant tool that allows us to share back feedback and improve internal processes as well as boost ...
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RX
Richard X
09/27/23
"BIRDEYE SOFTWARE - SNEHASHISH"
What do you like best about Birdeye? The software has a variety of features that are easy to use and access. Snehashish explained the features very well and was incredibly patient. What do you dislike about Birdeye? Some customers mentioned that the replies seemed robotic/spam, so maybe being able to personalise the emails/texts more. What problems is Birdeye solving and how is that benefiting you? Having all the relevant socials in one simplised dashboard, making access very easy.
RX
Richard X
09/27/23
"BIRDEYE SOFTWARE - SNEHASHISH"
What do you like best about Birdeye? The software has a variety of features that are easy to use and access. Snehashish explained the features very well and was incredibly patient. What do you dislike about Birdeye? Some customers mentioned that the replies seemed robotic/spam, so maybe being able to personalise the emails/texts more. What problems is Birdeye solving and how is that benefiting you? Having all the relevant socials in one simplised dashboard, making access very easy.
AU
Anonymous User
09/26/23
"Great service, makes getting feedback from clients a dream!"
What do you like best about Birdeye? Ease of use, love using it and getting accurate and timely feedback What do you dislike about Birdeye? Nothing. It is truly easy to use and we enjoy all the benefits What problems is Birdeye solving and how is that benefiting you? Reaching my customers faster!
AU
Anonymous User
09/26/23
"Great service, makes getting feedback from clients a dream!"
What do you like best about Birdeye? Ease of use, love using it and getting accurate and timely feedback What do you dislike about Birdeye? Nothing. It is truly easy to use and we enjoy all the benefits What problems is Birdeye solving and how is that benefiting you? Reaching my customers faster!
AU
Anonymous User
09/26/23
"Easy to use and robust location and review management"
What do you like best about Birdeye? Consolidating our location information into one platform that ensures the information is accurate and updated across all platforms is a huge time save for us. We also really like having a centralized platform for reviews and messages What do you dislike about Birdeye? Onboarding multiple departments to the platform can be a daunting task, so more robust training for multiple employees would be a helpful addition. Especially if resources were available ...
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AU
Anonymous User
09/26/23
"Easy to use and robust location and review management"
What do you like best about Birdeye? Consolidating our location information into one platform that ensures the information is accurate and updated across all platforms is a huge time save for us. We also really like having a centralized platform for reviews and messages What do you dislike about Birdeye? Onboarding multiple departments to the platform can be a daunting task, so more robust training for multiple employees would be a helpful addition. Especially if resources were available ...
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BW
Brian W
09/25/23
"Great customer service"
What do you like best about Birdeye? itishri kakkar did a great job with my training. What do you dislike about Birdeye? They're almost TOO helpful -- they'll call and email relentlessly to follow up. What problems is Birdeye solving and how is that benefiting you? Reputation management is working great
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].