BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Stellar Platform!!"

What do you like best about Birdeye? Birdeye's customer service and onboarding were grade-A. They took the time to go over every step of the process. The platform is straightforward to use. The integration with our EHR was seamless. What do you dislike about Birdeye? If I had to provide one downside, it would be my regret we didn't start using their platform sooner than we did. What problems is Birdeye solving and how is that benefiting you? Their survey management platform provides our ...

"Birdeye has been helpful through every step, would recommend to any business owner!"

What do you like best about Birdeye? great communication, ease of use, ease of integration What do you dislike about Birdeye? no auto reminder sent to customer day before service is to be done What problems is Birdeye solving and how is that benefiting you? getting the almighty reviews

"Best way to see what the public thinks of your business practices."

What do you like best about Birdeye? The instant feedback. We are able to determine how we are doing What do you dislike about Birdeye? people who submit false reviews. The AI portion is awsome What problems is Birdeye solving and how is that benefiting you? Managing our reviews

Samantha Claxton is my representative…

Samantha Claxton is my representative at Bird Eye Sam Claxton has been very helpful and knowledgeable. Very hard working young lady who always return e-mail and phone calls timely. Highly recommend.

"Easy to use"

What do you like best about Birdeye? It makes managing multiple platforms easier. What do you dislike about Birdeye? The only thing I could think of is some automation responses occur multiple times to the same customer asking for a review. What problems is Birdeye solving and how is that benefiting you? Birdeye is helping us get more reviews with automation, which will help our overall brand.

"Great Customer Feedback Tool"

What do you like best about Birdeye? Instant Feedback from customers. Ability to correct poor customer service asap. What do you dislike about Birdeye? There have been no features that I dislike. What problems is Birdeye solving and how is that benefiting you? It has given us insight on our company's customer service strengths and where we need to improve.

"We love Birdeye! :)"

What do you like best about Birdeye? TotalCare loves Birdeye! Emmanuel and Eric and are incredible and they are both really quick with his responses and always provides such detail in the information we request. They are excellent! What do you dislike about Birdeye? Currently we have no issues or complaints. If we ever do it is resolved almost immediately with Eric and Emmanuel. Thank you Birdeye! Recommendations to others considering Birdeye: N/A What problems is Birdeye solving and how is ...

"Very Professional Service no real flaws I can see. Frequency of Use Ease of Implementation"

What do you like best about Birdeye? Seams very easy to use.Ease of Implementation Customer Support What do you dislike about Birdeye? none Frequency of Use. well right now i have no complaints. What problems is Birdeye solving and how is that benefiting you? They make it easier to contact clients.So communication.

"Birdeye makes it easy at a reasonable price"

What do you like best about Birdeye? Super easy to use, boosted online rating What do you dislike about Birdeye? Have some issues with contacts displaying What problems is Birdeye solving and how is that benefiting you? Birdeye has really helped streamline our review process, making it easier for us to track and direct our customers to different review sites. It has saved time and was a leading tool in helping boost our online ratings on sites like Google.

"Wonderful!"

What do you like best about Birdeye? We have had great results since using Birdeye! What do you dislike about Birdeye? Haven't found anything yet! Everything has been great! What problems is Birdeye solving and how is that benefiting you? Getting google reviews, also allows us to text patients.