BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Best Review Platform!"

What do you like best about Birdeye? We've used other review platforms and researched a few more... but Birdeye has the best review management program in the country. The ease of use, the simple reporting, the easily-integrated chat function, and committment from our reps are outstanding. Birdeye has brought our company greater success from it's review program. What do you dislike about Birdeye? nothing really. It's got a lot of variety that we like. What problems is Birdeye solving and how ...

"Wonderful experience with RESULTS!"

What do you like best about Birdeye? From the initial meeting up until this point (about 9 months), Birdeye has consistently provided quality assistance in getting our company setup with their platform. The platform is not only easy to use but so easy to track progress and also respond to reviews. We would highly recommend them to anyone who is looking to partner with a top notch reputation management company. What do you dislike about Birdeye? Thus far, I have no issues with Birdeye and no ...

"Reviews made easy!"

What do you like best about Birdeye? I liked how easy Birdeye is for receiving reviews from our customer's experiences. What do you dislike about Birdeye? So far there isnt anything bad to say about Birdeye. Our customers do find it easy to leave reviews. What problems is Birdeye solving and how is that benefiting you? Easy to use and automate Provides valuable insights into customer sentiment Tracks review performance over time Affordable and packed with features

"Great all in one platform!"

What do you like best about Birdeye? The platform is very easy to use and understand and is great!. My past 2 reps, however, have not been good. We were transferred the supervisor of this team and he does a great job! He is very knowledgeable about the product and for the few things he doesn't, he's quick to send it to the other teams. I love that I can see and respond to most all reviews from the dashboard. What do you dislike about Birdeye? They outsourced the reps and since doing so, my ...

"So easy to use"

What do you like best about Birdeye? Notifications sent to me when I receive a new review. What do you dislike about Birdeye? No link to click on when I receive an email from Birdeye. Recommendations to others considering Birdeye: Send out the review requests. It helps bring up your rating. What problems is Birdeye solving and how is that benefiting you? Having to check each site for reviews was a burden. Birdeye solves that and saves me time.

"Great service and it has accelerated my business"

What do you like best about Birdeye? It's easy to use as a business and for my customers. The customer service is great and the conversion has been huge. What do you dislike about Birdeye? When it transfers client details from my CRM system it doesn't always transfer the mobile numbers What problems is Birdeye solving and how is that benefiting you? The we chat allows clients to ask questions easily and us answer them from anywhere at anytime

"Great company"

What do you like best about Birdeye? We really enjoy Birdeye. It was a very seamless onboarding and training with Itishri. We have already received many positive reviews for our company. What do you dislike about Birdeye? We don't need all the features but we enjoy the review feature. What problems is Birdeye solving and how is that benefiting you? We are getting more reviews and it's too early to see the benefits.

"My team worked directly with Shraiya Bansal - FANTASTIC Customer Service!"

What do you like best about Birdeye? That it is effortless and great customer service with Shraiya Bansal setting up my account and helping us with all the details to get it implemented. What do you dislike about Birdeye? I had to create a zap through Zapier into my CRM Bonzo which has been difficult to hit the correct milestone which we are still trying to get right. What problems is Birdeye solving and how is that benefiting you? Getting Zapier to fire on the correct milestone

"Happy & great customer service"

What do you like best about Birdeye? Gives our clients their voice and keeps our staff accountable for great service with lots of positive feedback from their clients What do you dislike about Birdeye? That we didnt have it sooner for our company What problems is Birdeye solving and how is that benefiting you? Getting clients to review our services

"Exceptional Service and Outstanding Support!"

What do you like best about Birdeye? BirdEye offers an exceptional service that's user-friendly and intuitive. Their customer support stands out, always ready to assist and ensure a smooth experience. Highly recommended! What do you dislike about Birdeye? The choice of widgets to embed on website could be improved. What problems is Birdeye solving and how is that benefiting you? Getting reviews from customers and consolidating it within their platform.