BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Birdeye is the best!"

What do you like best about Birdeye? Birdeye is reliable and easy to use! Our patients love to use it as well. Not only is it great for reviews, but the Birdeye team reaches out to us if there's anything we need and they are always there to help. What do you dislike about Birdeye? I wish the SMS campaign options were lower priced. What problems is Birdeye solving and how is that benefiting you? Birdeye is helping us solve any issues regarding our online reputation. Our company used to use ...

"Birdeye continues to be an essential part of our Company's customer success!!"

What do you like best about Birdeye? I absolutely love and adore the Birdeye product/platform, as well as every single person I have ever interacted with on their team! They provide an incredibly-robust solution for marketing and customer interactions/social media review maintenance. Their product is highly user-friendly, with an accomplished team of employees ready to assist with anything their customers need. Birdeye continues to consistently innovate and anticipate the needs of the ...

"User friendly, concise, and data driven platform."

What do you like best about Birdeye? The ease of which to use every capability. The data story I am able to pull from the use of surveys and review data. The birdeye support staff. What do you dislike about Birdeye? No qualms with the platform. Everything I need is available. What problems is Birdeye solving and how is that benefiting you? Allowing me to see all 100+ locations and their reviews, survey results, questions, etc. in one platform.

"Comprehensive and Effective"

What do you like best about Birdeye? Birdeye has been a great resource for our business to have a more effective presence online. It has given us some great tools to respond to clients and manage our reviews across a lot of different platforms. We love it!!!!!!!!!!!! And their customer service has been very responsive and helpful! I never worry about whether I can solve problems with Birdeye. What do you dislike about Birdeye? It's definitely more expensive than other review aggregators, ...

"User friendly and a convenient software solution!"

What do you like best about Birdeye? The best thing about Birdeye is the ability to send out review request and respond to reviews all in one. Reviews are extremeley important for a busniesses visibilty and wheter or not a potential customer can trust a brand. The Birdeye software makes it quick and easy for business to grow there online presence through reviews. What do you dislike about Birdeye? The dowside to Birdeye is that when switing over to other accounts it can be very delayed and ...

"We have found the service very helpful"

What do you like best about Birdeye? Our reviews have increased. .......................... What do you dislike about Birdeye? Customer Service is hard to talk to sometimes. What problems is Birdeye solving and how is that benefiting you? just to increase our reviews

"Excellent Platform for Business Reviews"

What do you like best about Birdeye? My clients say it is easy, I love getting almost 100% returns on the requested surveys - this makes it easy to share with others to reflect customer satisfaction from my prior clients. What do you dislike about Birdeye? Spell check - my customers sometimes respond with "I can't believe I misspelled that-I wish there was a spell checker". Recommendations to others considering Birdeye: It is easy, automatically sent to my clients through our system and a ...

"The best website to manage your social media accounts"

What do you like best about Birdeye? The interaction we have with customer easy and dinámic What do you dislike about Birdeye? At the moment I really enjoy the platform What problems is Birdeye solving and how is that benefiting you? When it comes tom sociales media negative review , it's an easy way to access

"Way Beyond Online Reputation Management!"

What do you like best about Birdeye? I like that Birdeye has everything necessary for my business to thrive. From online reputation to live webchat it has changed the game for us! It allows us to post to social, manage reviews, directly communicate with clients through mass texting, automated email, text, survey campaigns that maximize the customer experience. Thanks for being EPIC Birdeye! What do you dislike about Birdeye? Birdeye just needs to tune their referral section of the ...

"One of the best tools for our business"

What do you like best about Birdeye? Birdeye automates a very important part of our business - gathering reviews. In this time in our society, you can't underestimate the power of reviews... or the lack of them. What do you dislike about Birdeye? Nothing comes to mind! The product is wonderful. What problems is Birdeye solving and how is that benefiting you? We serve many customers, and Birdeye allows us to automate prompting and collecting reviews from those customers.