BirdEye Reviews in May 2025: User Ratings, Pros & Cons

"Great training and quick results."

What do you like best about Birdeye? The automation is great and there is plenty of customization. Saves a lot of time and gets great results. What do you dislike about Birdeye? I like the product, but there is a lot to stay on top of for maximum effectiveness. What problems is Birdeye solving and how is that benefiting you? Automating the gathering of customer reviews and feedback, responding, and promoting on social media.

"Social Media Manager"

What do you like best about Birdeye? I absolutely love Birdeye's team! A huge shout out to Shivashish for helping me set everything up! He was amazing to work alongside. Also, thanks to Jaiveer for answering all my questions. I also love the social media platform that birdeye provides. The new al feature works wonders!!! What do you dislike about Birdeye? I haven't found any dislikes. I am pleased. What problems is Birdeye solving and how is that benefiting you? Birdeye helped us set up ...

"They have fantastic customer support."

What do you like best about Birdeye? The have an awesome customer review widget that you can put on your website. It's so helpful to be able to text and email clients for their reviews. What do you dislike about Birdeye? The email template maker is limited and images etc has to be added via custom HTML. What problems is Birdeye solving and how is that benefiting you? It makes it extremely easy to get Google reviews fairly quickly. The automation is very convenient.

"Birdeye Reviews makes generating and managing reviews a breeze."

What do you like best about Birdeye? Everything you need to build your reputation and grow revenue. What do you dislike about Birdeye? I don't have anything wrong to say about Birdeye. What problems is Birdeye solving and how is that benefiting you? Birdeye is driving traffic to our websites. It also helps us connect with future clints.

"Love Birdeye"

What do you like best about Birdeye? They specially integrated with Payzerware for more efficient reviews, now it's automatically generated and applied to our business. What do you dislike about Birdeye? Older generation doesn't know how to log into platforms, but they still use direct feedback What problems is Birdeye solving and how is that benefiting you? Getting the review requests to the customers without emails.

"Convenient and Effective"

What do you like best about Birdeye? We love how birdeye helps us connect with our customers on a digital platform. What do you dislike about Birdeye? We are new to the product and dont see any issues as of yet. What problems is Birdeye solving and how is that benefiting you? They are reaching out to our customers via text and email with the ability to receive feedback on multiple platforms

"Great product and support"

What do you like best about Birdeye? We love the way Birdeye ties in different social media platforms and helps us to engage with our customers in a more proactive way. We are finding more ways Birdeye will help out business as a communication platform too. The support provided with imolementation has been brilliant. What do you dislike about Birdeye? There is nothing we have found with Birdeye that we dislike. Inevitably there will be things that could be better but as a package we are ...

"Great product and service"

What do you like best about Birdeye? I like how easy it is to send out to my clients and implement with our current contact relationship management system. Great customer support. What do you dislike about Birdeye? I wish for the cost I could be able to get a little more. What problems is Birdeye solving and how is that benefiting you? Making it easier to ask for reviews and customer experience.

"Great platform and even better team."

What do you like best about Birdeye? Birdeye is a fantastic platform, but the support we get from the team makes our small team function like a large group. What do you dislike about Birdeye? That it hasn't integrated flawlessly with everything yet. What problems is Birdeye solving and how is that benefiting you? Integrating reviews and social platform management in one place with a HIPAA-compliant tool that allows us to share back feedback and improve internal processes as well as boost ...

"Birdeye Customer"

What do you like best about Birdeye? The quick responses to questions and wanting to help your company quickly succeed What do you dislike about Birdeye? Nothing! Everyone I have worked with has been helpful and eager to complete the job! What problems is Birdeye solving and how is that benefiting you? Generating customer reviews and storing them all in one place. This makes it much easier to manage reviews and increases response rates!