BirdEye Reviews in May 2025: User Ratings, Pros & Cons

"Great service and it has accelerated my business"

What do you like best about Birdeye? It's easy to use as a business and for my customers. The customer service is great and the conversion has been huge. What do you dislike about Birdeye? When it transfers client details from my CRM system it doesn't always transfer the mobile numbers What problems is Birdeye solving and how is that benefiting you? The we chat allows clients to ask questions easily and us answer them from anywhere at anytime

"So easy to use"

What do you like best about Birdeye? Notifications sent to me when I receive a new review. What do you dislike about Birdeye? No link to click on when I receive an email from Birdeye. Recommendations to others considering Birdeye: Send out the review requests. It helps bring up your rating. What problems is Birdeye solving and how is that benefiting you? Having to check each site for reviews was a burden. Birdeye solves that and saves me time.

"Great all in one platform!"

What do you like best about Birdeye? The platform is very easy to use and understand and is great!. My past 2 reps, however, have not been good. We were transferred the supervisor of this team and he does a great job! He is very knowledgeable about the product and for the few things he doesn't, he's quick to send it to the other teams. I love that I can see and respond to most all reviews from the dashboard. What do you dislike about Birdeye? They outsourced the reps and since doing so, my ...

"Reviews made easy!"

What do you like best about Birdeye? I liked how easy Birdeye is for receiving reviews from our customer's experiences. What do you dislike about Birdeye? So far there isnt anything bad to say about Birdeye. Our customers do find it easy to leave reviews. What problems is Birdeye solving and how is that benefiting you? Easy to use and automate Provides valuable insights into customer sentiment Tracks review performance over time Affordable and packed with features

"Wonderful experience with RESULTS!"

What do you like best about Birdeye? From the initial meeting up until this point (about 9 months), Birdeye has consistently provided quality assistance in getting our company setup with their platform. The platform is not only easy to use but so easy to track progress and also respond to reviews. We would highly recommend them to anyone who is looking to partner with a top notch reputation management company. What do you dislike about Birdeye? Thus far, I have no issues with Birdeye and no ...

"Best Review Platform!"

What do you like best about Birdeye? We've used other review platforms and researched a few more... but Birdeye has the best review management program in the country. The ease of use, the simple reporting, the easily-integrated chat function, and committment from our reps are outstanding. Birdeye has brought our company greater success from it's review program. What do you dislike about Birdeye? nothing really. It's got a lot of variety that we like. What problems is Birdeye solving and how ...

"One of the best tools for our business"

What do you like best about Birdeye? Birdeye automates a very important part of our business - gathering reviews. In this time in our society, you can't underestimate the power of reviews... or the lack of them. What do you dislike about Birdeye? Nothing comes to mind! The product is wonderful. What problems is Birdeye solving and how is that benefiting you? We serve many customers, and Birdeye allows us to automate prompting and collecting reviews from those customers.

"Way Beyond Online Reputation Management!"

What do you like best about Birdeye? I like that Birdeye has everything necessary for my business to thrive. From online reputation to live webchat it has changed the game for us! It allows us to post to social, manage reviews, directly communicate with clients through mass texting, automated email, text, survey campaigns that maximize the customer experience. Thanks for being EPIC Birdeye! What do you dislike about Birdeye? Birdeye just needs to tune their referral section of the ...

"The best website to manage your social media accounts"

What do you like best about Birdeye? The interaction we have with customer easy and dinámic What do you dislike about Birdeye? At the moment I really enjoy the platform What problems is Birdeye solving and how is that benefiting you? When it comes tom sociales media negative review , it's an easy way to access

"Excellent Platform for Business Reviews"

What do you like best about Birdeye? My clients say it is easy, I love getting almost 100% returns on the requested surveys - this makes it easy to share with others to reflect customer satisfaction from my prior clients. What do you dislike about Birdeye? Spell check - my customers sometimes respond with "I can't believe I misspelled that-I wish there was a spell checker". Recommendations to others considering Birdeye: It is easy, automatically sent to my clients through our system and a ...