BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Feedback - San Diego WallyPark"

What do you like best about Birdeye? Easy tool for our company to manage and identify any customer service issues and acknowlodge our employees efforts. What do you dislike about Birdeye? I don't have any. Love able to be able to use the app to respond to situations in a timely manner. What problems is Birdeye solving and how is that benefiting you? Birdeye allows us to provide real time answers to issues and extend kudos to our employees and help respond to issues about your business.

"It helpful tool that is very important"

What do you like best about Birdeye? It helps create the right wording to communicate with our guests. What do you dislike about Birdeye? That it does not connect with Yelp, or possibly I'm not using it correctly. What problems is Birdeye solving and how is that benefiting you? It responds to the guests right away with the comment

"Great source for reviews with the dynamics to respond."

What do you like best about Birdeye? Bringing reviews to a single source, notifications, and the ability to sort through and addrress both the good and the bad. What do you dislike about Birdeye? None that I can think of. Great source for feedback. What problems is Birdeye solving and how is that benefiting you? Measuring the quaility of our service.

"easy to use, great stuff!"

What do you like best about Birdeye? ease of use, great design, perfect for businesses What do you dislike about Birdeye? nothing! its great. i have no negative notes What problems is Birdeye solving and how is that benefiting you? making contacting our customers easier

"The swiss army knife of business communication"

What do you like best about Birdeye? All of my marketing and customer communication in one easy-to-navigate dashboard. What do you dislike about Birdeye? I hope one day it will integrate with our CRM Service Autopilot! What problems is Birdeye solving and how is that benefiting you? Customers can reach us directly from our website and solve for the slow lead generation we get with phone calls and emails.

"Great service"

What do you like best about Birdeye? What I love best about Birdeye is the ability to view reviews on each platform. What do you dislike about Birdeye? So far, I have not experienced any issues with Birdeye. What problems is Birdeye solving and how is that benefiting you? Birdeye provides realt-time feedback from our customers so I can engage the situation head on.

"Managing Patient Reviews and Boosting Online Reputation with Birdeye"

What do you like best about Birdeye? Here are a few features we would love to hear about: 1. Appointment Confirmation: Birdeye helped streamline the appointment confirmation process. Also, I found it useful in reducing no-shows and improving overall communication with patients. 2. Patient Communication: Birdeye helped to stay connected with the patients and it is easy to send messages and updates to patients through this platform. 3. Patient payment: Birdeye's made payment processing ...

"Very easy to manage & navigate"

What do you like best about Birdeye? Birdeye allows you to views areas of improvement within your business. Using the reporting tools you can even set up recurring reports to be sent directly to your team. What do you dislike about Birdeye? I have not encounter a downside to using Birdeye What problems is Birdeye solving and how is that benefiting you? I am able to find out what isues my customer are having with my service, I can narrow down the time and dates as well.

"excellent product"

What do you like best about Birdeye? Time Saver! no more searching across site, it all comes to you. What do you dislike about Birdeye? Yelp reviews don't integrate very well. This is a yelp issue not a birds eye issue. What problems is Birdeye solving and how is that benefiting you? Saving time by not searching across sites. The AI feature is a game changer. In the past we had set responses programmed in. The new AI feature responds directly to the customers concerns in their review.

"Reputation Management Life Saver!"

What do you like best about Birdeye? We love BirdEye because it allows us to view all of our online reviews in one location and allows us to respond seamlessly. We can also integrate with our Property Management software to send out review requests and surveys to see where we are excelling and where we need to improve. What do you dislike about Birdeye? We have not seen a negative impact to using BirdEye, the only thing I wish is if there were more Support integrated with Google to verify ...