BirdEye Reviews in May 2025: User Ratings, Pros & Cons

"An essential tool in our marketing services"

What do you like best about Birdeye? As a digital marketing business owner specializing in supporting businesses to achieve top Google search positions organically by blending different forms of marketing together. I understand the importance of online reputation management and customer reviews which is one marketing strategy to grow organic online traffic. Birdeye Review Management software has been an essential tool for my business and the way we support our clients to hit their marketing ...

"Best Reputation Management Softward"

What do you like best about Birdeye? From the minute they went to work for us we saw immediate results. What do you dislike about Birdeye? I cannot think of anything that I don't like. What problems is Birdeye solving and how is that benefiting you? With Birdeye we are cleaning up our online presence and pulling all reviews together in one place.

"Phenomenal Experience"

What do you like best about Birdeye? The easy of use of the platform was the biggest highlight for me. Shraiya offered amazing customer service and support during the implementation process. I highly recommend Birdeye. What do you dislike about Birdeye? I have not discovered a dislike on Birdeye. What problems is Birdeye solving and how is that benefiting you? Birdeye helped us to capture reviews from our patients after their visits. We tried asking in the office but this method worked so ...

Thank you Birdeye!!

I have been working with Birdeye for nearly 12 months now and their service + product has been nothing shy of brilliant. My onboarder Manya made everything straight forward and easy to follow. The platform has had several updates over the last 6 months including the release of AI. Whenever there is an update it is followed by easy to read/watch documents so we have been able to utilise the software to it's best ability. The best part is they intergrate with our CRM MINDBODY so it's all ...

"Birdeye admin"

What do you like best about Birdeye? I like that you are able to connect multiple sources of reviews. you can also see where the reviews are coming from. whether that is email, text, google, etc. currently it is our only product we use for reviews What do you dislike about Birdeye? at first it was my user experience because i was new to it. But once i talked to customer service, it chaged the way i viewed it. Their customer service is top notch What problems is Birdeye solving and how is ...

"Birdeye user experience is top notch"

What do you like best about Birdeye? Birdeye is intuitive and very easy to navigate. The platform has many great features allowing users to effectively communicate with customers. I love the reminder link to request for customers to leave a review! What do you dislike about Birdeye? I really can't think of something that I don't enjoy about the platform. It's intuitive and easy to use and you can use as many or as few of the features as you want. Recommendations to others considering ...

"User friendly, concise, and data driven platform."

What do you like best about Birdeye? The ease of which to use every capability. The data story I am able to pull from the use of surveys and review data. The birdeye support staff. What do you dislike about Birdeye? No qualms with the platform. Everything I need is available. What problems is Birdeye solving and how is that benefiting you? Allowing me to see all 100+ locations and their reviews, survey results, questions, etc. in one platform.

"Currently using birdeye for our moving and self storage business. We love customer feedback."

What do you like best about Birdeye? The dashboard is friendly and easy to navigate. Colorful and helpful. Instant review management. What do you dislike about Birdeye? I didn't like the text feature at first, but now I love it. What problems is Birdeye solving and how is that benefiting you? Immediately solving issues when we get a 1, 2, or 3-star review. We can pinpoint the business and address the customer's concerns.

"Birdeye continues to be an essential part of our Company's customer success!!"

What do you like best about Birdeye? I absolutely love and adore the Birdeye product/platform, as well as every single person I have ever interacted with on their team! They provide an incredibly-robust solution for marketing and customer interactions/social media review maintenance. Their product is highly user-friendly, with an accomplished team of employees ready to assist with anything their customers need. Birdeye continues to consistently innovate and anticipate the needs of the ...

"Birdeye is the best!"

What do you like best about Birdeye? Birdeye is reliable and easy to use! Our patients love to use it as well. Not only is it great for reviews, but the Birdeye team reaches out to us if there's anything we need and they are always there to help. What do you dislike about Birdeye? I wish the SMS campaign options were lower priced. What problems is Birdeye solving and how is that benefiting you? Birdeye is helping us solve any issues regarding our online reputation. Our company used to use ...