BirdEye Reviews in September 2026: User Ratings, Pros & Cons

Great, Immediate Results!

What do you like best? The best thing about this product is its simplicity. The staff can focus on providing great service to our patients and BirdEye does the rest by sending out the feedback opportunities to our patients. It doesn't "Spam" our patients, and it's easy for most age groups to use. The support from this company has been great as well; he was very patient with our questions and very informative. What do you dislike? It would be nice if there was a way to prevent patients ...

Helped us clean up our online presence

What do you like best? helped us clean up our online presence and put us in the top google map search results What do you dislike? format to review is different than what we were shown at time of purchase. We really liked the starts that popped up and the patient just had to click on the stars and it sent them straight to google or if low starts to our office email. This is not what our patients are seeing though. They get 2 green bars and a red bar. It's not as visually stimulating or ...

Reviews are coming in!

What do you like best? We are still new to BirdEye but have already started to see results with our first campaign. We liked that the results were almost immediate. What do you dislike? It took our office a little while to upload our contacts list and figure out how the campaigns worked but had smooth sailing after that. Recommendations to others considering the product We recommend using training videos and the support to get started and everything will be much easier to get going. ...

Great software

What do you like best? I love the software - it is so easy to use and intuitive. It's a fantastic solution for many of our clients. Great integration with social platforms. I like having a specific person I can talk to about questions/concerns/tech issues. Love the new support ticket feature. What do you dislike? Constant changes to the UI throw you off when you are not told they are coming. Bugs in the software (although that's expected with any software system. Having trouble with ...

Easy, flexible way to generate reviews

What do you like best? We have a great amount of flexibility with the platform. We can send out invitations to one customer at a time or an entire mailing list. We can personalize all the messages and even turn on followup messages to remind customers who didn't leave a review the first time. What do you dislike? We wanted to create a month-by-month account, but this option isn't available if you buy directly through BirdEye. There is no doubt it is a long-term solution, but requiring ...

Best reputation management software on the market

What do you like best? Best reputation management software on the market What do you dislike? Birdeye ‘s reputation management software is by far the easiest software to use on the market. I have evaluated several companies to use as a vendor for my clients and Birdeye was my number one choice. The platform is ridiculously simple and makes it extremely easy for anyone to be a review within one or two clicks wants a request has been sent out. I recommend Birdeye to all of my clients. ...

Great product almost

PROS & CONS What are the best aspects of this product? In terms of the purpose of this product which is making it easy for your customers to rate and review you online, this product works. We used the product for a year and it really did make a difference for our google, yelp and facebook reviews, both in number and quality. The triggering of an email or text and notifications to me, the owner, whenever there was a review, positive or negative, was fantastic. They made it easy for me to ...

Great product almost

PROS & CONS What are the best aspects of this product? In terms of the purpose of this product which is making it easy for your customers to rate and review you online, this product works. We used the product for a year and it really did make a difference for our google, yelp and facebook reviews, both in number and quality. The triggering of an email or text and notifications to me, the owner, whenever there was a review, positive or negative, was fantastic. They made it easy for me to ...

Birdeye helps your business in ways nothing else could.

What do you like best? I like the easy to use link function, where you have a static link you can share out to customers that lets them review on multiple platforms, and if it's negative, it allows you to filter that from platforms and remain only on Birdeye, without the customer seeing it removed. It would be nice to be able to turn the filter off, in case that was a function you weren't comfortable with, but otherwise it's a neat aspect. What do you dislike? The only issue I have is ...

Improved our review response by 50%

What do you like best? BirdEye has increased the number of responses we recieve by at least 50%. It provides a comprehensive look at all of our reviews across various review sites. Their support team is very responsive and usually solves my issue within the first email. What do you dislike? Some things on the dashboard are still unclear. The Campaigns section is not as comprehensive as I would like it to be. I wish there was a way to see a list of customers reviews have been sent to, ...