BirdEye Reviews in September 2026: User Ratings, Pros & Cons

A valuable tool with great functionality

What do you like best? Easy to monitor reviews across multiple accounts and locations. A review highlights page that does a good job of showing for brand searches. The robust features of the email campaigns. I appreciate having these all accessible in one dashboard. What do you dislike? It can be difficult to track down and request removal of "sales" pages that are auto-generated before the business becomes a client. I think it's something BirdEye should do, but the task to find them ...

One month in and already seeing results

What do you like best? The review requests are easy to manage. The guided review locations based on positive or negative experiences from the customer have allowed us to change the negative experience into a positive one without the damage of an already posted review. The support and sales staff are incredible. They move quickly and don't waste time. The implementation was almost completely done by the time we signed in for the first time and we were live on the software within 2 days of ...

Great addition to digital marketing

What do you like best? I like the fact that we can help our clients manage their online reputation and encourage visitors to provide reviews when they might have not done so in the past. We can also run tests on different messaging to constantly craft what is being sent to customers to illicit better response rates. What do you dislike? There needs to be a greater amount of integration with medical patient management systems to be truly powerful. Sometimes the tech support can have a ...

Great System and Service- A little Pricey Though

What do you like best? I love how easy they made it for me to start collecting reviews from my clients. I was able to build up a handful of 5-star reviews on my google+ and Facebook pages really quickly, and now, maintaining new reviews coming in as I help more clients is super smooth. And, as a bonus, my organic placement on google search went up to page one, in addition to the already existing google+ map listing. Not sure how that happened but it seems to be a direct correlation to my ...

Excellent results and a real time saver

What do you like best? Birdeye saves us a ton of time. I like the ease of uploading new contacts and starting a new campaign. Birdeye handles the rest. The alerts are nice too. But the best part is not having to worry about if a customer is going to leave a bad review. The reviews are pre-screened and bad reviews are filtered away from your social media sites but still visible to you in the back end. Great product and highly recommended to any business who wants a great online reputation. ...

Excellent Solution for Our Clients

What do you like best? One of the best things about BirdEye is that even though it's feature-rich, it's incredibly easy to use. From set-up to monitoring to website integration, BirdEye really delivers everything you could need in an review management platform. Not only does it help build our client's online reputation and significantly increase organic SEO, it also helps us get in front of and respond to negative sentiments before they cause a disruption to the business. We researched a ...

Birdeye is revolutionary!

What do you like best? Birdeye has exceeded our expectations in providing a best in class system for organizing, responding, and tracking reviews. We researched for almost a year with a strict set of non-negotiables that we needed in a social media/reputation management software. We love that Birdeye gives us the ability to monitor trends over specific periods of time. Our franchisees have fallen in love with the instant alerts, too! What do you dislike? Birdeye doesn't provide a ...