BirdEye Reviews in September 2026: User Ratings, Pros & Cons

Awesome Company

What do you like best? I love how it is so easy to get my patients to do reviews. It is so easy and we get a ton of reviews. Also they help us with the bad reviews and how to handle them. The customer service reps are so great, they catch a problem before we notice it and they call us to help fix it. Also it is easy to call in for help their is always someone their happy to help. What do you dislike? Their isnt alot I dislike. IF I had to say 1 thing it is that it can be hard to hear ...

One of the Best Decisions We Have Made Recently

What do you like best? Birdeye has been a wonderful way to get all testimonials to all of the paces that we need them with great ease. It is so easy to use that we get at least one new review almost everyday. All the agents on my team use it and it took almost no learning time to figure out. Best of all at the start, Birdeye set up everything for us. We didn't have to spend ages trying to figure out how to get up and running. I would highly recommend them to anyone who wants to increase ...

The Birdeye team has been great! So far with this service, we've seen fantastic results!

What do you like best? I've really enjoyed the customization of the templates for review requests and surveys. I can see so many applications for this at my current company and could see this being an incredible tool in many other marketing or reputation management roles. I'd also point to the great features I can use like tagging or assigning reviews for my team to look at. The tags have been crucial in staying organized to resolve specific issue our customers have brought up through ...

Set Your Review Goals and Meet Them

What do you like best? I was first introduced to Birdeye through my current company and quickly fell in love with the usefulness of the website. When we identified that we needed more Google reviews it was easy to tailor our email requests to only allow potential reviewers to write about us on Google. And now we get comments each day from potential customers that we have awesome Google reviews. In this new technological age, online user interaction is becoming more important and ...

Birdeye is amazing

What do you like best? SO easy to use. They were very fast to get us up and running. Took 1 hour of training and I was up and running. I like being able to handle any negative review right off the bat before they are posted for the world to see. This helps defuse many issues up front. What do you dislike? Doesn't let you re-send the review request. Had a few patients that deleted the text and email, then when I tried to send it again, they never received it. Wish they were integrated ...

The answer I've been looking for......

What do you like best? Being able to manage all of my reviews from one dashboard is incredible. Adding new customer review requests is easy. I love being notified whenever we receive a new review. What do you dislike? That Nicole and Heather did not track me down sooner to tell me about this great service! Recommendations to others considering the product Let them set up a free 3 day trial and give them 100 names, emails and phone numbers of customers. You won't believe how quickly ...

A complete game changer

What do you like best? Birdeye offers far more control over the review generation campaigns we create than any other platform, which has yielded far better results and stronger responses from our clients. There are constant updates, and the ability to take review generation to a much more direct and targeted level has completely changed our service offerings. What do you dislike? Some limitations about reporting and analytics, but the platform seems to be in a constant state of growth ...

Top Shelf

What do you like best? The whole process was painless, the implementation was very easy, and the user interface is not difficult to understand. The benefit of the tool and how you can administrate is such a great way to save time and keep our reputation strong. What do you dislike? We are new to the product and at this point there is nothing to dislike. The people that I worked with made it a breeze. Recommendations to others considering the product The user interface is easy to ...

Not the best and not the worst (probably).

What do you like best? I like the dashboard it provides and that you are given your own account manager to communicate with while working with BirdEye. What do you dislike? The program appears to be quite glitchy. Most times there is something wrong and no one can give us a valid answer as to what is occurring other than "It's just a brief technical glitch." Glitches do happen, however it happens frequently with BirdEye. The biggest issue was that BirdEye had a major issue with Google ...

On boarding with Birdeye is a breeze!

What do you like best? I was given step by step implementation instructions and explanations as you go. There is no trying to configure and understand the platform on your own. Rachel M was extremely professional, knowledgeable, and very helpful. I wish all new implementations are this fun and educational. Danny R our sales contact was very helpful, knowledgeable and patient. What do you dislike? It took a while to get an appointment. I was anxious to get started and had to wait a ...