BirdEye Reviews in September 2026: User Ratings, Pros & Cons

Amazing customer service!

What do you like best? BirdEye has been a DREAM to work with. I send them multiple emails with questions, concerns, and issues every week (sometimes every day! and they are extremely prompt and helpful. I was new to online reputation management when I began my role and the support fro BirdEye has been better than any other agency I have worked with in the past. What do you dislike? There was a lot of set up involved for us, but that was an issue on our side. Recommendations to ...

Convenience and easy to use

What do you like best? How easy it is to upload your customers for them to receive the email and test regarding a review. What do you dislike? As of now, there is nothing that I do not like about using BirdEye. Recommendations to others considering the product Their sales staff is not pushy, and that is a big deal for me. There was another company that I was speaking with before BirdEye that wanted me to sign a contract that day. The BirdEye system is easy to use and their support ...

We Love Birdeye

What do you like best? The whole platform runs seamlessly with little to no effort on our end. We understood the power of reviews before we signed up with Birdeye and wanted to continue the momentum our business had with getting reviews. We also really like how we can focus on different platforms with the click of a button to get reviews to expand our online presence. From our initial sales representative to the implementation team to the customer service team, we have been extremely ...

Dental office switched to BirdEye and have had great experience!

What do you like best? BirdEye simplifies the review process for our patients. Patients receive a text an hour after their appointment time and the process is streamlined and simplified for our patients to leave reviews on their visit and experience. What do you dislike? Some of our elderly or technology challenged patients don't like getting messages, but we just call these patients and apologize and opt them out of receiving text messages. Not much of an inconvenience at all. ...

BirdEye Webchat

What do you like best? BirdEye manages all our locations and various businesses. We have always been pleased with BirdEye and consider it a crucial part of our online strategy. The recent release of the webchat widget has been nothing less than incredible. We have seen a massive jump in sales, as well as new clients month over month. The functionality of the product has been amazing, and equally matched with an outstanding customer service and support staff. What do you dislike? Our ...

Not too bad

What do you like best? I like that each employee can have a log in and manually send review requests to patients/customers so we can see their progress. I also like that I can set the system not to send too many reviews to the same person. What do you dislike? I wish it didn't reset the "provider" at the end of the day. If an employee sends a review request for someone, I want the system to remember that that person sent it. But the system instead resets it when it attempts to send ...

Great platform!

What do you like best? I enjoy the setup in that you have "brands" or "companies" separated from each other to facilitate the review process. The landing pages are great and have done great for us in generating more reveiws for our Facebook and Google pages. What do you dislike? I do not like how the system functions in Google Chrome. I'm unable to upload photos or spreadsheets with contacts and have to jump over to Firefox. The BirdEye support team was great in helping us get things ...

Birdeye Helps Growing Construction Company Generate Reviews and Revenue

What do you like best? -I love how easy it is for me to use and our onsite project managers to send reviews to customers either through the desktop website OR the easy to use mobile app. -It has given us another metric to measure the effectiveness of our onsite project managers. -I love how simple it is for customers to write us reviews! I can completely customize and brand the look of the review request that goes to our customers, customize how many reminders to send them. -It ...

Amazing Customer Service!

What do you like best? I loved how the BirdEye team helped me to do exactly what my company needed. They were also super easy and flexible when it came to my hectic schedule. I even had to reschedule on their on-board teach (twice!. The fact that they post/repost our reviews on each social media site makes our lives so much easier. Just the other day I thought I had forgotten about our Twitter account and what I pulled it up, Birdeye had been posting all over for us! Happy day! What do ...

Webchat

What do you like best? We have BirdEye clients for 3 years and have found BirdEye to be a crucial part of our digital marketing. We often times have to adjust our budget on SEO/SEM but we never cut corners when it comes to online reputation with BirdEye. We love that they are constantly adding services and value. We recently started using the new webchat feature. At first I was unsure if it was necessary for our business and in a few short weeks I can tell you we now consider it ...