BirdEye Reviews in September 2026: User Ratings, Pros & Cons

Great Experience with Birdeye

What do you like best? They are very prompt and have great service. Our rentals have definitely increased now that we have more of a presence on Facebook and Google. The reviews have been a tremendous help! What do you dislike? I would like them to set us up on other social media sights like Twitter and Instagram What business problems are you solving with the product? What benefits have you realized? I haven't had any specific problems yet. Our business has definitely increased ...

Best ROI for my business

What do you like best? I love the hands off ability to get an abundance of positive reviews. What do you dislike? Nothing bad to say about Birdeye. They haven't given me a reason to comment on the things I dislike so at this point I only have good things to say. What business problems are you solving with the product? What benefits have you realized? Getting employees to remember to ask for reviews is difficult. With this app it removes an obstacle.

Increased our Review Response Rate 100%

What do you like best? Almost every client I send a review request to through the birdeye system responds! What do you dislike? The birdeye website that it created as a landing page for our reviews could be improved with a more professional appearance What business problems are you solving with the product? What benefits have you realized? We joined birdeye in order to get more reviews and it has done just that. It does exactly what was promised.

Reviews

What do you like best? very helpful with our reviews and 5 star rating going up What do you dislike? Not sure, still evaluating the program Recommendations to others considering the product Really helpful for our ratings and reviews. Patients have had positive feedback. What business problems are you solving with the product? What benefits have you realized? reviews help us with referrals and our goggle page

Has really helped with getting reviews from clients

What do you like best? Very easy to request reviews and reply to reviews. What do you dislike? Nothing. Everything is working smoothly What business problems are you solving with the product? What benefits have you realized? Getting more reviews

Very competent

What do you like best? The simplicity of use, segmentation and traceability of comments What do you dislike? Sometimes the user get lost, don't send sms notification to all of the users countries What business problems are you solving with the product? What benefits have you realized? Letting know the people that our business has satisfied clients elsewhere.

Worked for our business

What do you like best? It's easy and straightforward to use and has provided our practice with a nice jump in business. What do you dislike? There's nothing I didn't like. Everything was great. Recommendations to others considering the product It worked really well to help us increase our reviews, which has also lead to an increase in business. What business problems are you solving with the product? What benefits have you realized? Online review and reputation management. ...

Great

What do you like best? I love Birdeye! They are so great and have helped us keep in contact with most all of our patients they are the best! What do you dislike? I have not ran into a problem with Birdeye yet What business problems are you solving with the product? What benefits have you realized? They helped and walked us through the process of if we had a someone that came into our office and they were unhappy it showed us how to restrict them.

Great product

What do you like best? Review management. Blocking negative reviews What do you dislike? Patients replying to texts to leave reviews What business problems are you solving with the product? What benefits have you realized? 5 star reviews

Great Customer Service and Innovative Product

What do you like best? Our customer success manager, Alisha. She answers questions in a timely manner and runs very effective business review meetings to keep our strategy moving forward. What do you dislike? There is not much to dislike at this point. What business problems are you solving with the product? What benefits have you realized? Simplify the process of managing the online presence of 40+ locations from a central hub. Birdeye also helps us identify areas of opportunity ...