BirdEye Reviews in September 2026: User Ratings, Pros & Cons

BirdEye review

What do you like best? BirdEye has made it is easier for customers to leave us reviews therefore increasing our business What do you dislike? II wish that when a customer writes a review it would automatically post on all chosen mediums What business problems are you solving with the product? What benefits have you realized? Everyday we have new customers who come in and say they have read our reviews and that made their decision to shop with us.

Birdeye has been a wonderful addition to our marketing strategies.

What do you like best? I like that they have taken the fuss out of trying to convince patients to go online and give us reviews. We no longer have to beg patients for this much needed real time feedback. What do you dislike? I don't like that we can't opt out a new patient from receiving the review before it goes out if we feel as though they had a less than great experience. Recommendations to others considering the product Strongly recommend. You won't be disappointed! What ...

I love BirdEye! It has helped my business grow tremendously.

What do you like best? It helps remind my customers to leave us a review without annoying them in the process. It also takes the pressure off of me to ask them for one and instead just focus on taking care of them. What do you dislike? I do not have anything to report as a dislike at this time. What business problems are you solving with the product? What benefits have you realized? It has solved our problem of having very few reviews as well as gives us an easy to use platform to ...

Great Service

What do you like best? I enjoy that it is very easy to access and you can literally find everything so easy as well send request out so easy and fast. What do you dislike? mainly i think the only thing that i would try to change is the phone app being able to send request out just as speedy as the website. Recommendations to others considering the product I would recommend offices that want easy ways to send out review request and easy yo manage. What business problems are you ...

Easy way to increase our online reviews.

What do you like best? Bird Eye was very easy for my office staff to use on a regular basis. Bird Eye did all the training the website is very easy to work with and very good a t notifying us of the surveys and reviews. What do you dislike? So far I have no complaints. We have been using teh service for close to a year. Recommendations to others considering the product Has worked very well for us What business problems are you solving with the product? What benefits have you ...

Exceptional

What do you like best? I love the fact that with this software is awesome to get reviews from customers and keep a track of this activity for my company. Also the excellent customer service that they provide to make you feel comfortable to get reviews from your customers. What do you dislike? At the moment there is nothing I dislike. Everything is perfect. I love to work with this software. I wish to have more time to use all the tools on the program and navigate through the whole ...

Excellent Platform, Excellent support, Saves a business owner time!

What do you like best? What we like best is the ease of converting happy, satisfied customers into local online "promoters". It is a well known fact that a people are much more likely to share a negative experience then a positive one. Birdseye takes positive promoters and provides an easy method to share their awesome experience with the world of the internet. In the past we sent review requests manually to each customer using a shortened URL from our google business page. This resulted ...

BirdEye instantly increased our reviews and ratings!

What do you like best? The fact that the campaign is so easy to use/manage makes this an amazing service. It has helped us increase the amount of exposure on our social media platforms. We hardly had any reviews prior to using BIrdEye. What do you dislike? Really do not have anything to complain about thus far! Keep up the great work! We love it. Recommendations to others considering the product Pull the trigger! We have greatly improved our visibility to our outreach thanks to ...

Excellent Results, Excellent Customer Service

What do you like best? Seemless (automatic integration. Great results! We have seen our reviews go up plus 100%!!! This is Amazing.... Our new patients say they read our reviews, so that was the decision maker for choosing our office. What do you dislike? Would like to see integration with Instagram if possible. What business problems are you solving with the product? What benefits have you realized? We previously had multiple systems in place for online positive reviews for ...

Birdeye turned our online reviews around.

What do you like best? Everything about this service is outstanding. From my initial phone call inquiring about what service they actual provided to the setting up of our business with their platform. They helped us every step of the way and continue to help when we need it. The service is easy to use and I only have to monitor it on occasion. What do you dislike? Absolutely nothing. The service is fantastic, the platform unbelievable and the price is perfect. Recommendations to ...