BirdEye Reviews in September 2026: User Ratings, Pros & Cons

Best marketing investment we ever made

What do you like best? We recently partnered with BirdEye for our patient experience and marketing effort. It has only been 3 months and we are blown away by the results. The product is great, their dashboard is pretty easy to use and most importantly, our account manager goes over and above to help us. The implementation was quick with good collaboration between their technical staff and our IT team. They were pretty accommodative on some of the features we requested with quick ...

Exceptional

What do you like best? I love the fact that with this software is awesome to get reviews from customers and keep a track of this activity for my company. Also the excellent customer service that they provide to make you feel comfortable to get reviews from your customers. What do you dislike? At the moment there is nothing I dislike. Everything is perfect. I love to work with this software. I wish to have more time to use all the tools on the program and navigate through the whole ...

Awesome Experience with BirdEye

What do you like best? The easy way that we can get customers feedback with just a click. Also, the way that you can customize your thankful message. What do you dislike? I believe that the only thing I would change is the cost of the software because it is a little bit pricey. Recommendations to others considering the product: I totally recommend it. What problems are you solving with the product? What benefits have you realized? We are solving many problems regarding issues ...

Excellent service

What do you like best? My rep, Jason, is the best part of Bird Eye! The product is awesome, but, Jason is always there to help immediately! The product itself does a great job! What do you dislike? There is nothing that I don't like. The dashboard is great and my rep is great! Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? We are getting our patients to review us more. Previously, we only ...

Excellent way to share your clients experience on social media

What do you like best? Very easy to request reviews from clients/patients What do you dislike? I have had only a positive experience. Good value! Recommendations to others considering the product: An easy cost affective way to have clients/patients share their experience on social media What problems are you solving with the product? What benefits have you realized? Allows me to have patients share their experience with others to help prospective patients make a decision about ...

The Best Marketing Tool

What do you like best? It helps us better understand our customers needs. What do you dislike? I don't have anything bad to say about the program. . Recommendations to others considering the product: BirdEye is an exceptional company. It has helped boost our customer reviews tremendously. The platform is easy to use and their customer support is phenomenal. What problems are you solving with the product? What benefits have you realized? BirdEye helps our company learn from ...

Excellent Review Aggregator

What do you like best? All of your reviews are in one easy place to read and present to the public. What do you dislike? The interface is sometimes difficult to use. Recommendations to others considering the product: Do your research before purchasing as it may not be the best fit for you. It all depends on your needs. What problems are you solving with the product? What benefits have you realized? I like having all of my reviews in the same place presented in an easy to see ...

Best decision of 2019

What do you like best? Drives traffic, connects me with my customers and helps potential buyers become buyers What do you dislike? Start to now it’s been great. I like it all Recommendations to others considering the product: Post on your website What problems are you solving with the product? What benefits have you realized? Conversion rates have doubled and customer contact has increased.

Birdeye is great if you want to get more educated customers.

What do you like best? Once you commit to working with Birdeye, you are committed to getting more reviews from customers. Birdeye makes it simple to generate online reviews from your customers. by sending your customers a simple text it takes them exactly where they need to go to leave a review on several platforms. Our reviews went from 25 to over 280 in 2 years. What do you dislike? The downside of Birdeye is it not free lololol. However, by having so many reviews online it has ...

One Stop Shop

What do you like best? With 20+ locations and each location responsible for responding to reviews, this tool is great to keep an eye on reputation management, while streamlining the process for each manager to respond to reviews. The auto social sharing to FB has also created great engagement on our business pages. What do you dislike? It would be great if each location could elect to auto-respond to positive reviews vs it being controlled at the enterprise level. What problems are ...