BirdEye Reviews in May 2025: User Ratings, Pros & Cons

Excellent Experience OVerall

What do you like best? My journey for a good ORM solution started with BirdEye and a pitch from them. I knew I wanted to find an ORM, but they were the benchmark. I tested dozens of other solutions but kept failing to balance the complete offering from BirdEye with a better single solution. I really couldn't find anything comparable, especially at this price point. What do you dislike? The amount of custom branding to the portal is slightly handcuffing as the logo proportions are ...

Great to boost your reviews!

What do you like best? We use the check-in feature to receive feedback from our clients. What do you dislike? We have found everything to be super useful. What business problems are you solving with the product? What benefits have you realized? We have been more responsive to negative reviews and been able to target which offices we need to improve processes in.

Happy Customers

What do you like best? Birdeye is a helpful and responsive vendor. They've been instrumental in our reputation management efforts. What do you dislike? The messenger is ok but could use more features. Integrate with FB, connect with chatbot features, things like that. Recommendations to others considering the product Focus on your Google reviews first. Designate a team with a clear leader to handle inbound customer communication through Birdeye. What business problems are you ...

Great product to gain ground in the Ecommerce world

What do you like best? The customer service is top notch, the team is well trained and will do anything that needs to be done, set up was easy because they walk you through it lol. They take care of your seo on all search engines (there's a bunch besides google and yahoo. The reviews are sent to the schedule you set up. What do you dislike? Getting all the listings synced, my social accounts (Facebook were hacked and I changed the password. Takes some time to get it back on track. ...

Easy to use

What do you like best? The interface for the end user is very easy. What do you dislike? Would like to have more than 3 sites to ask for reviews. Recommendations to others considering the product Are reviews important to you, if yes then BirdEye is a good solution,. What business problems are you solving with the product? What benefits have you realized? Our reviews on our Google and FB pages have dramatically increased.

How to grow your Google reviews

What do you like best? Reaching out to our customers asking them about their expereince and to also be able to communicate with them about any issues they may have had during their visit. What do you dislike? Lower percentage of responses than we had hoped. What business problems are you solving with the product? What benefits have you realized? Wanted to grow the amount of reviews on Google to make sure our customers are reading about the great quality of the golf courses and ...

Great experience with BirdEye

What do you like best? I like the simplicity of the user interface What do you dislike? Sometimes I get confused with all of the tabs, but that's a product of me being new to the system Recommendations to others considering the product N/A What business problems are you solving with the product? What benefits have you realized? Birdeye helps my clients and prospective clients know more about my business and how other have fared using my firm's services. It helps spread to good word.

Birdeye is a solid platform

What do you like best? We signed up for Birdeye to aggregate reviews from around the web. It's a good monitoring platform for us and we have used it to acquire direct reviews as well. What do you dislike? It's a little expensive for what our purposes are. Others may feel they get more value from the service. What business problems are you solving with the product? What benefits have you realized? We didn't have a platform to aggregate reviews from other review websites. Birdeye has ...

Great way to get reviews

What do you like best? I like how easy it is to use. You just type in the name, email and phone number of a person and it sends them a request to write your company a review. This program is unique because of its simplicity. It has a minimalistic effect on the overall experience. I think its one of our most used products especially after we win a big case. Reviews are essential to a company's reputation. They are needed to create a more personal feel with potential clients. The ratings ...

Improved Visibility and Great Support

What do you like best? As a company we have 24 locations, with Birdeye the home office team can stay on top of the reviews and customer sentiments very easily across all locations and all platforms, all in one place. What do you dislike? There really isn't a big dislike. I guess the only one would be that it seems the social networks disconnect pretty often. Recommendations to others considering the product I highly recommend it if you are looking to improve your online rating, ...