9.6
Spot Score
Manage your reputation like a pro.
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BirdEye offers custom pricing plan
The feedback on BirdEye over the past year has been overwhelmingly positive, highlighting the exceptional support provided by the team members like Ahn, Ridhima, Piyush, and others. Customers consistently praise the platform's effectiveness in boosting visibility and managing online reputation through Google reviews. The user-friendly interface and quick issue ...Read more
Exceptional support team that guides users step-by-step and ensures they feel in control.
Effective Google review system that boosts business reputation with increased visibility.
Friendly and patient customer service representatives who make complex tasks easy to understand.
Quick response times and prompt assistance from the support team.
The richness of features may be overwhelming for new users without adequate support.
Limited customization options and marketplace offerings for advanced functionalities.
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Showing 1791-1800 out of 1884
03/27/19
Software seems fine
What do you like best? You have your own review page. Ease of use after being setup What do you dislike? They have some operational issues. Review request email could be worded better What business problems are you solving with the product? What benefits have you realized? Took awhile to get things set up properly
03/20/19
BirdEye is simply amazing
What do you like best? BirdEye is very easy to navigate and reaches out to our patients promptly. What do you dislike? BirdEye is wonderful for the purpose this office needs. What business problems are you solving with the product? What benefits have you realized? Patients get a prompt survey to review the practice while it is fresh in their mind and we have been able to make suggested improvements immediately.
03/19/19
Awesome Patient Satisfaction Vendor
What do you like best? Patient Reviews and Satisfaction Results What do you dislike? Nothing so far. We have been very pleased with their services. What business problems are you solving with the product? What benefits have you realized? We have been able to address any patient satisfaction issues in a timely manner, as well as receive more positive online patient reviews.
03/18/19
Zero to Hero
What do you like best? We've used other reputation management services in the past, but Birdeye has far exceeded the results we received on other platforms. In less than 3 months, we were able to generate more reviews than we had in 2 years on a different platform. What I like best? It's easy to use for the business. Rob is an amazing account rep. Following his guidance, I was able to sign up all of our providers (30+ and locations (10+ easily. We developed an internal system so that we ...
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03/06/19
Fantastic product and support. The answer is always YES and they deliver! User friendly.
What do you like best? Easy to use, easy to get assistance if needed, great visuals that I do not need to change. Our representative Rob is the best. Very responsive and always offers solutions. We are also working on integration with other systems and Rob has been wonderful with myself as well as other vendors. I've worked in the medical field forever and this has been the easiest integration and go live. The visuals are beyond good. The surveys are easy and can be designed to gather the ...
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03/06/19
Total package
What do you like best? BirdEye brings all pages together for easy review and response. What do you dislike? Online ratings are not always current. If a review is changed or removed after 7 days BirdEye will not pick up on the change. They will refresh and update their site upon request. Recommendations to others considering the product Very good product with great customer service What business problems are you solving with the product? What benefits have you realized? Quicker ...
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03/06/19
More Than We Hoped For
What do you like best? BirdEye has been a huge asset in revamping our customer service program. Having access to both online reviews and survey results on dashboard in real-time has helped drive customer service initiatives. What do you dislike? Not having the internal processes in place to handle the sheer amount of data we are collecting. That's a great problem to have! Recommendations to others considering the product Managing online reputation is a beast in and of itself, so ...
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02/14/19
Superior User Experience!
What do you like best? The user experience for both the sender side and the customer receiving the survey request is wonderful. BirdEye makes it so simple to send out the request for a review and easy for our customers to use to write the review. We've had such an increase in reviews since switching to use BirdEye vs asking for reviews and sending our own link. We also love that it provides different ways for customers to write reviews and the option for customers to email us directly ...
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02/14/19
Excellent tool for any business!
What do you like best? I love how easy it is to send our review links to customers, and that additional avenue for them to communicate any issues. What do you dislike? There really isn't much to dislike about Birdeye. It's affordable, and the ROI is incredible. Recommendations to others considering the product This is an incredibly valuable tool for any industry. Let your customers and clients know that you care about their opinion by using Birdeye! What business problems are you ...
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02/13/19
Great marketing tool
What do you like best? The ease in which my patients can leave a review. What do you dislike? Sometimes my patients don't know their passwords to get into their accounts. What business problems are you solving with the product? What benefits have you realized? Has gotten my dental listing higher up on GOOGLE search.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
