BirdEye Reviews in June 2026: User Ratings, Pros & Cons

It works

What do you like best? Captures client attention and encourages their review of your service. What do you dislike? As I am just beginning my Birdeye experience I've not found a fault with their program. What problems are you solving with the product? What benefits have you realized? The challenge of getting the client to complete and send the review.

Birdeye

What do you like best? Birdeye makes it very easy for businesses and their customers to provide inline reviews. What do you dislike? I wish that the Birdeye platform integrated with my CRM software better. Recommendations to others considering the product: Talk with their organization to see all that they. Can do for you. What problems are you solving with the product? What benefits have you realized? Making it extremely easy for patients to connect with Google to ...

Accurate and fast review.

What do you like best? Efficient and quick service. Gives clients anonymous opportunity to give genuine feedback. What do you dislike? No incentive for clients to participate other than if something went really good or really bad. Seems like the surveys come back inconsistently. What problems are you solving with the product? What benefits have you realized? .

Positive feedback

What do you like best? You can save short cuts for common reviews. What do you dislike? It does not allow you to respond to sites such as yelp or weedmaps. Recommendations to others considering the product: Easy to use and super helpful having all reviews in one place. What problems are you solving with the product? What benefits have you realized? Great way to see what folks are saying across multiple review sites.

Dramatic improvement in reviews!

What do you like best? I definitely like the portal and being able to see everything in one place What do you dislike? I don't like the changes that were made to the filters Recommendations to others considering the product: Using Birdeye we have watched our reviews on Google go from a 1.6 when we started in February 2019 to hitting a 4.0 last week (Nov 2019). Our CEO is ecstatic and happy with the increase. The improved reviews have helped us better retain customers, and ...

Practice Marketing Liaison

What do you like best? the platform is intuitive and provide the data we need. What do you dislike? You can export out data to an excel document to share with teams unless having to go through you rep. What problems are you solving with the product? What benefits have you realized? getting insight on how our clinics are running operationally.

This system is great for business!

What do you like best? Easy to use and easy to navigate through for customers What do you dislike? Need for the link to appear rather than sending the review to the website Recommendations to others considering the product: Works well for our company with a fast response time What problems are you solving with the product? What benefits have you realized? Getting new reviews from our customers.

Excellent reputation service for hospitality

What do you like best? The streamlined business listing ratings/reviews have been essential to meet thousands of comments our properties receive on a monthly basis. No need for multiple users to keep track of different credentials - BirdEye solves this by consolidating all ratings/reviews into one interface. Having unlimited users has helped with training and adding more individuals to the platform. The internal ticketing makes it extremely easy for us to collaborate around responses. ...

The feed back from our patient has been very helpful.

What do you like best? I like that we can see the results - it's very helpful seeing the gratitude are patients feel about their care with us. It's also helpful to see where we need to improve. What do you dislike? I don't feel that there is anything to dislike about this product, it works! What problems are you solving with the product? What benefits have you realized? We can read the results and if a patient was unhappy with the service we can reach out to try to solve it ...

Wonderful tool for feedback

What do you like best? Great way of knowing how well your business is doing. What do you dislike? Nothing really. I haven't found anything I dislike. Recommendations to others considering the product: Get familiar with the features. What problems are you solving with the product? What benefits have you realized? Most of our feedback has been positive but the few times it has not been, it has not has given us an opportunity to improve.