BirdEye Reviews in May 2025: User Ratings, Pros & Cons

A pretty spectacular platform

What do you like best? It's hard to say what i like best because once you understand the platform and all the features. Everything is pretty awesome. The degree to which you are able to filter and address all concerns across all sites is great and the reports provided are instrumental. What do you dislike? I think the platforms biggest shortcoming is its interaction with Yelp. Reviews take too long to be picked up by the platform, responses posted to Yelp either never show up or ...

Excellent Auto Dealer Service to use!

What do you like best? Birdeye is very user friendly, makes it super easy and convenient to send out reviews to our many customers on a daily basis. This is applicable to both sales and service customers. The review request gets sent straight to their phone in seconds. It takes literally no time at all to send out as many as 50. The stat reports are easy to read and manage. There are a lot of useful tools with Birdeye to help our dealership manage our customers' reviews on multiple ...

Great service

What do you like best? I love how the platform is east to use and if you need assistance they are always there to help you through it! Thanks so much! What do you dislike? I dont liek you cant reply directly to yelp from the platform What problems are you solving with the product? What benefits have you realized? Responding to reviews in one place for all locations for all review platforms. Plus auto review request emails for customers

Enjoy hearing positive feedback

What do you like best? I enjoy hearing about residents positive experiences at our property and how they are enjoying their new home. What they like about the amenities and things they would like to see added to our property. What do you dislike? I dislike how sometimes the reviews are not always be an accurate account of events, and misunderstandings that we are not given the opportunity to resolve and make a positive experience. Recommendations to others considering the ...

Great service! Helps to develop a strong reputation online!

What do you like best? Easy to use and send requests to clients. Clients responses go straight to social media. What do you dislike? Nothing really. Perhaps not knowing if a message was received by a client. What problems are you solving with the product? What benefits have you realized? Clients can now easily provide a rating and online review

Recommend to Friends and Family, Never tell your competition

What do you like best? The hands on, fully automated and professionally setup to work. Its on and working 24/7 and every review get answered. Constantly and effectively working representing us in a way we want to be represented What do you dislike? Everything was great. Nothing bad to say about bird eye Wish I knew about birdeye a few years ago. The integration was smooth, the training was easy and in-depth. For sure a solution to a problem Recommendations to others considering ...

It is great for managing reviews across multiple sites

What do you like best? I like that the tool is really easy and straightforward to use, you can manage multiple review sources for different locations within the same platform. You can do reports, analyze data and monitor competitors as well. What do you dislike? The reporting and analysis tools are limited. If you want to do a detailed report, you need to do an export and then manage the data from outside the platform. If you want simple reports, the dashboard is ok for that. ...

Bite the bullet and get it

What do you like best? We had 4 google reviews and a handful of Facebook recommendations before we got Birdeye. The product is really good and has already paid for itself and it’s been one month! What do you dislike? I don’t like that you can’t refresh the patient chart every 5 minutes. The BE connector has a limit of 1 hour What problems are you solving with the product? What benefits have you realized? We are getting many many patient reviews from our patients.

Easiest way to build a great online reputation!

What do you like best? BirdEye makes it extremely easy to send an rating and review request to our customers with options of various review sites like BBB, Google and Facebook. What do you dislike? I can't think of any downsides of using this tool! What problems are you solving with the product? What benefits have you realized? I've been able to increase our overall rating which just brings us more business.

Functionality & Great Customer Service

What do you like best? The product works as intended and customer service made onboarding a cinch What do you dislike? Nothing so far. Everything is working as intended What problems are you solving with the product? What benefits have you realized? Pushing reviews through a syndicated platform