BirdEye Reviews in June 2026: User Ratings, Pros & Cons

5-Star Reviews are Pouring In!

What do you like best? We are so pleased with the ease of using BirdEye to solicit reviews from our customers. We always knew our customers were happy, but we didn't realize HOW HAPPY! They love us! And now everyone else can know too! What do you dislike? I manually enter each review request instead of using the integration where they could be automatically sent, so this adds a bit of time to my invoicing process. What problems are you solving with the product? What benefits ...

Birdeye is a powerful tool to help you manage multiple locations.

What do you like best? Review management and campaigns that help improve your rating over different platforms like GMB, Facebook, Yellow Pages. As well it's really great for keeping in touch with your clients and improve their after-sale experience. The direct feedback possibility gives you the chance to hear important feedback from your customers that will help understand and improve future customers experience! They also guide you through the whole Birdeye journey and offer support at ...

Improved insight with BirdEye

What do you like best? I love the reports. We can see the progress we are making or where we need to step up our game. We can also see who each person is doing with reviews. I like being able to see how we are doing within the practice. What do you dislike? Currently, I am a fan of BirdEye. I don't see where there is a deficiency yet. However if and when I do I will be sure to share that with you. I know that there can always be updates or improvements. Recommendations to ...

Great team and awesome product!

What do you like best? Birdeye staff is always willing to help and answer any questions or concerns. What do you dislike? The system requires a bit more clicking around than I would like to get to the pages I need to create reviews. Recommendations to others considering the product: It is a great system to use to keep track of reviews and to easily reply to clients right from the site. Birdeye takes the review system and puts everything in one spot so you don't have to ...

Great product!

What do you like best? I love the ability to see all my reviews in one location versus having to go to each site individually. The scoring for surveys, reviews, etc. is very helpful to us in determining our market strategies. The product is very versatile, and we use it daily. What do you dislike? My only con would be that the reviews on CARS.com and YELP are slow to come in. It typically takes a day or two after the review is posted. When the review comes in, it is slated into the ...

A great way to manage reviews in one medium

What do you like best? I love that everything is in one place. I don't need to check Yelp, Google and Facebook all separate. Plus I can send out my own surveys to clients and get a more accurate I idea of where our image is at without having to check multiple platforms. What do you dislike? I really haven't found anything I don't like currently. Recommendations to others considering the product: Totally worth the price. What problems are you solving with the product? ...

Great for reviews and very easy to use

What do you like best? I like that this is a very easy system to use and that it can be linked to as many social media sites as you choose. It also immediately informs me when we have a review so that I can reply promptly. What do you dislike? I cannot think of anything that I don't like. What problems are you solving with the product? What benefits have you realized? I am getting a lot more reviews on Google and facebook.

Consistent, Effective, & Time Saving

What do you like best? The centralized dashboard that allows management of all reviews across every platform is an incredible time-saver and being able to predefine and plan how we can employees contacting customers, how often, and with what language helps create consistency across our 10+ locations and 50+ employees. We have seen exponential growth in our review counts across the board. What do you dislike? The dashboard interface can be confusing moving between the locations and ...

ALL IN ONE PLACE.

What do you like best? WE CAN SEE ALL THE REVIEWS ON ONE PLACE. What do you dislike? NOTHING TO DISLIKE ABOUT BIRDEYES. I AM HAPPY WITH WEBSITE What problems are you solving with the product? What benefits have you realized? NOTHING

Birdeye is the best!!!

What do you like best? Birdeye's ease of use is great. Their webiste is wonderful to navigate ands easy to send review invites. It is super easy on the customers end to set up and leave a review. We really appriciate the job Birdeye does!!! The Campaigns are great as well. All in all it is a marvelous website. thank you so much!!! What do you dislike? I have not found anything that I dislike as of yet. We do wish however we would be able to know the reviewers email or something so ...