BirdEye Reviews in May 2025: User Ratings, Pros & Cons

Great experience

What do you like best? BirdEye is a very user friendly platform for SEO and online review management. I was recommended to this company by a colleague and am happy that I signed up. I had a great on-boarding Arpit and have enjoyed using the platform since, What do you dislike? Only downside of BirdEye is that I wish the review e-mail request somehow came from my own name/e-mail. Some clients have told me that the review e-mails ended up in Spam. What problems are you solving ...

Made my life alot easier!

What do you like best? Its provided me a simply to use platform to manage my companies online reputation. And a tool to solicit reviews. What do you dislike? Oddly, I need to refresh or set up where Birdseye is pulling reviews from. What problems are you solving with the product? What benefits have you realized? Managing Online Reputation and a quick easy to tool to pull a NPS from.

Reaching out to our client is so easy

What do you like best? I like that fact that we can send a mass amount of emails and text for reviews all at once instead of one by one. Time is money and that saves us so much time. What do you dislike? The only thing is the contact tag, little confusing and if not inputted correctly then would not work. What problems are you solving with the product? What benefits have you realized? monitoring the reviews, and sending multiple review request has became easy

Great Software That has Helped us Increase our Business rating Immensly!

What do you like best? It is extremely easy to use and to get clients to give us reviews What do you dislike? It is not very easy to get clients to leave a review on Facebook Recommendations to others considering the product: Great software for reputation Mangement What problems are you solving with the product? What benefits have you realized? We have increased our google rating from 3.1 to 4.8 stars in less than 6 months yer and received over 150 more reviews. It is ...

Awesome Experience

What do you like best? BirdEye is user friendly for all. Easy to administer and easy for your patients/clients to provide necessary feedback. I used BirdEye with my previous company and could not wait to implement with my new company. What do you dislike? At this time I do not have any dislikes with BirdEye. What problems are you solving with the product? What benefits have you realized? BirdEye allows me to easily and quickly address problems and provide responses to ...

Birdeye is AWESOME!!

What do you like best? I love how birdeye is so simple and easy to use! What do you dislike? I really dont have any dislikes. Everyone that uses it, loves it! What problems are you solving with the product? What benefits have you realized? We have many patients that leave our office using it. It lets us know how we're doing as a company and what we need to work on. It also lets everyone know how well we're doing too.

Great Experience!

What do you like best? I was falling behind on my Google reviews. Birdeye makes it easy for people to leave reviews. I also love that the reviews can be linked to my website! What do you dislike? Nothing that I can think of. If anything, The support staff calls too frequently. What problems are you solving with the product? What benefits have you realized? I have not encountered any problems. My reviews are up substantially!

Great service

What do you like best? BirdEye has increased our reviews exponentially! It's helped us to increase our presence online and get valuable feedback from our patients. What do you dislike? From what we can tell so far, there is nothing we dislike. What problems are you solving with the product? What benefits have you realized? We have been able to solve the problem of not getting enough reviews to increase our presence online. We wanted people to be able to search for us and ...

Are you great? This is how you tell people!

What do you like best? The user friendliness of the program / online support is also clutch! What do you dislike? Honestly not one thing. If I were being nitpicky, I’d say more templates to illicit reviews What problems are you solving with the product? What benefits have you realized? We had to come up with our own template for patient reviews. The benefits are the ease of use!

An average of 100 great reviews each month!

What do you like best? One of the best things I like about Birdeye is the dashboard. I can quickly take a look at where we stand as a group practice and dive deeper by location and to the provider in our busy ophthalmic practice. I can read and respond to the reviews right there as well as check out our patient satisfaction surveys. I can compare us to our competition. Its a great thing! What do you dislike? So far in the last six months there has not been anything that I haven't ...