9.6
Spot Score
BirdEye Reviews in June 2026: User Ratings, Pros & Cons
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BirdEye Reviews & Ratings
Spotsaas Editor’s POV
The feedback on BirdEye over the past year has been overwhelmingly positive, highlighting the exceptional support provided by the team members like Ahn, Ridhima, Piyush, and others. Customers consistently praise the platform's effectiveness in boosting visibility and managing online reputation through Google reviews. The user-friendly interface and quick issue ...Read more
BirdEye pros and cons
Exceptional support team that guides users step-by-step and ensures they feel in control.
Effective Google review system that boosts business reputation with increased visibility.
Friendly and patient customer service representatives who make complex tasks easy to understand.
Quick response times and prompt assistance from the support team.
The richness of features may be overwhelming for new users without adequate support.
Limited customization options and marketplace offerings for advanced functionalities.
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Showing 1611-1620 out of 1957
LG
Lori G
02/19/20
Huge Improvements!
What do you like best? The platform is comprehensive and has increased our overall review rate 116% and increased our overall rating to the highest it's ever been Team is knowledgeable and their Insights products provides invaluable information for our clinical and operations team. Auto responses has cut time in more than have of what I spent on previous platform. What do you dislike? We are still working to automate reports, which is also a complication on our side. ...
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DC
David C
02/19/20
Excellent Tool To Use in Business Monitoring
What do you like best? The landscaping of the website is set up perfect so that you can easily manage all social media and review sights. Easy navigation. What do you dislike? Nothing to dislike. Everything is spot on Recommendations to others considering the product: I love BirdEye. It is the best. Except these are a lot of questions What problems are you solving with the product? What benefits have you realized? I also love the app. It’s perfect and so very easy ...
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HT
Hillary T
02/19/20
Would absolutely recommend BirdEye!!
What do you like best? Patient responses and reviews tripled in the first month of having BirdEye. Site is also very easy to navigate. What do you dislike? So far our experience with BirdEye has been all positive. Recommendations to others considering the product: none What problems are you solving with the product? What benefits have you realized? Higher number of patient reviews and a boost in online referrals.
AI
Administrator in Health, Wellness and Fitness
02/19/20
Love it !
What do you like best? You can find reviews easily and all in one place What do you dislike? I think to dislike about this web portal What problems are you solving with the product? What benefits have you realized? Leaning to see how to manage my parents
UI
User in Retail
02/19/20
Great program
What do you like best? The ability to keep in touch with complaints and compliments What do you dislike? Sometimes its difficult to navigate the screens. What problems are you solving with the product? What benefits have you realized? Upset customers being contacted quickly.
MJ
Marty J
02/18/20
One app handles all your review needs - It simply works!
What do you like best? From one app I can request a review to post to three different pages including Google, its affordable, and it shows my reviews live on our website! What do you dislike? I wish it sent me daily reminders to use the app. Sometimes I get so busy doing a great job that I forget to let Birdeye publish the accolades I receive. Recommendations to others considering the product: Price is fair. Staff is great to deal with in setting up. Monthly reports are ...
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DC
Daniel C
02/18/20
Great access to information.
What do you like best? The website is amazing and the UI is simple. Being able to sort through date ranges, by website is great. What do you dislike? The app is not at intuitive as the site. What problems are you solving with the product? What benefits have you realized? Being able to acknowledge my team quicker. Also able to see connections on which manager is able to run smoother shifts.
UI
User in Consumer Goods
02/18/20
I look at Birdeye Daily!
What do you like best? I review our reviews on Birdeye daily! The reviews that they gather provide valuable insight into every aspect of my business. The timely and relevant information that they aggregate allows me to notice trends with my products, identify potential quality concerns and even uncover customer pain points that will allow us to make better products. What do you dislike? Tho only downside does not even have to do with Birdeye- often times the best reviews come from ...
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AM
Andrea M
02/18/20
Birdeye Review
What do you like best? Ease of use and reliability/stability of the application. What do you dislike? Nothing. Everything about the app works as expected. Breaks down reviews in an easy to read manner. What problems are you solving with the product? What benefits have you realized? Getting more reviews. Benefits of the app have been getting real time reviews to
AJ
AJ J
02/18/20
Easy and simple for customers to leave a review and for employees to implement.
What do you like best? Simplicity. It is simple and easy to incorporate into conversations with customers. Being quick and easy for customers is key to the success rate of capturing reviews. What do you dislike? Not fully integrated with my software so it still takes an added effort to get the BirdEye link in front of the customers. What problems are you solving with the product? What benefits have you realized? My Google presence was low and reviews were few and far ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].