BirdEye Reviews in June 2026: User Ratings, Pros & Cons

Dealership Review Control

What do you like best? Access to reports, ability to chart information, and ease of use What do you dislike? As an organization our data is broken into conferences and locations. I don't have the ability to save a custom conference and save it. Our management teams change often year over year. I wish I could save a group of lo actions in a search EI:"Tim's Stores" Recommendations to others considering the product: Quick and effect management of reviews at a location level. ...

BirdEye is a great tool to manage reviews

What do you like best? I love the results that it creates, the information that we receive, and the support from our Project Manager. What do you dislike? That we can't pixel the text/chat feature on our website. What problems are you solving with the product? What benefits have you realized? We've raised our Google review rating from a 3.5 to a 4.7 in four months. We're also learning more about our business from patient feedback and able to respond to our patients from our ...

Best Review Aggregation Site Ever!

What do you like best? The review aggregation is the best out there. very fast and efficient What do you dislike? Some compatibility issues with CarFax right now, working on it though! What problems are you solving with the product? What benefits have you realized? Immediate customer interaction post-sale.

BirdEye is quick and efficient.

What do you like best? The part that I like the most is the ability to reply to and resolve the negative reviews that we receive. Once I am notified about any sort of issue or complaint, I am confident that I will be able to work it out with the reviewer and we are able to get our rating right back up. BirdEye has provided a medium where I am able to confidently approach reviewers at any time. What do you dislike? Honestly, as time has gone by, I haven't really found any issues ...

Great success building up our reviews count

What do you like best? Very easy to integrate into our processes What do you dislike? We have not found anything that we dislike Recommendations to others considering the product: Negotiate for the added services such as the chat widget, the display widgets, etc etc. and price. What problems are you solving with the product? What benefits have you realized? We were not able to get our clients to post reviews on Facebook, Google or our website. Birdeye solved that ...

Simplicity!

What do you like best? The way it adds all the platform and gives customer the option to leave a review in the platform they use the most. What do you dislike? I dislike the price, but it’s affordable. Recommendations to others considering the product: It really helps with the company online reputation that is necessary now with technology taking over What problems are you solving with the product? What benefits have you realized? It’s helping my business to be ...

Effective Review Management Platform

What do you like best? My favorite features of BirdEye include the dashboard organization, custom and automated review response templates, the automated review invites (via SMS & email), and the online listing tool that allows business information to be accurate across all online listings. The account and implementation team has also been extremely helpful with implementation of the tool and quarterly follow-ups. They are also always looking for improvements to the tool and notifying us ...

BirdEye manages our listings, review campaigns and more!

What do you like best? Simple and intuitive. Amazing support staff!! What do you dislike? Currently I there isn't an aspect of BirdEye that disappoints me. Recommendations to others considering the product: Great price, support, and product. I spent weeks going through demos with other programs, such a waste of time, should have trusted more reviews about BirdEye! What problems are you solving with the product? What benefits have you realized? Managing reviews for ...

Great system!

What do you like best? I like how everything is in one place! It's nice to be notified about new reviews, to be able to see the reviews in the system, and to reply without having to go to the website that the review is on. We can separate reviews by location since we have 10+ offices. What do you dislike? It was a little confusing in the beginning. There were a few spots that didn't feel entirely user friendly. Thankfully, the support staff was a huge help by walking us through the ...

Perfect for the Business

What do you like best? Fast honest feedback from the customers on a daily basis. Our online presence now is one that we can be proud of rather than the reputation we had before. What do you dislike? Honestly the only thing that I don't like is the number of questions MY company has required we ask.... 26 is a bit insane. The addition of Yelp to the collection of listings would be very nice since it is is the only area we are aware of that we still struggle since switching to ...