BirdEye Reviews in May 2025: User Ratings, Pros & Cons

Great for small businesses.

What do you like best? Our improved Google search ranking. We are now able to be found online thanks to the listings feature in Birdeye. It allows us to make sure all of our info is updated across tons of sites, all in one place. And it's done automatically which makes it super easy to manage. I could never have done this on my own. What do you dislike? The monthly cost. It's expensive for a small business like mine but I find it critical to my operation so it's a necessary expense. ...

Review Requests Made Simple

What do you like best? I like being able to simply put in contact information at the top of the page on the website. It’s handy. Also, like that we can keep track of which team member has sent requests. What do you dislike? I don’t like the fact that the text message requests don’t send automated reminders. What problems are you solving with the product? What benefits have you realized? Easier to keep up with which clients have been sent requests already.

Best line of Communication

What do you like best? Our patients can contact us so easy at the click of a button with any questions they may have. This makes the practice so easy to communicate with and also accommodate the patient for the best line of contact. What do you dislike? I cant text patients that aren't already int he system. Recommendations to others considering the product: Keep improving What problems are you solving with the product? What benefits have you realized? Scheudling ...

We love Birdeye!!!

What do you like best? Birdeye is so easy to use from administration to lower level employees everyone can be a part of the process! What do you dislike? I wish that when a review is given on another site that we could place on Facebook as a review there! That is a Facebook setting though and not Birdeye Recommendations to others considering the product: Worth every penny!!! This service helps not only improve your online status but it also helps to make sure we are still ...

Loving BirdEye

What do you like best? Very user friendly. Easy to use . helps with reviews What do you dislike? There is nothing I have found that I do not like Recommendations to others considering the product: easy to use What problems are you solving with the product? What benefits have you realized? great feed back from our customers

Online Tool has Many Features and Ease of Use for Reporting

What do you like best? The online access is easy and very versatile allowing us to capture the elements we want for our reporting purposes. What do you dislike? The only issue we have experienced is if something isn't available it may take some time to be developed. This doesn't happen often. Recommendations to others considering the product: Great tool for comparing relative performance over time What problems are you solving with the product? What benefits have you ...

AWESOME experience!

What do you like best? We always believed a majority of our patients were happy, yet the only people that would ever review would complain. Now we can truly see the true impressions. Additionally the ease using the birdeye website is wonderful. My onboarding experience with Nick was the best. He gave me great ideas, answered every question AND made the entire process really fun! The reviews are rolling in on a regular basis and customers have commented on how much they like it. What do ...

Easy to use for customer reviews

What do you like best? Helps with customers to see all the positive reviews. Most customers read reviews to decide on a place. What do you dislike? So far there is nothing I have found that I do not like What problems are you solving with the product? What benefits have you realized? The benefits I have realized are the perks to getting customers based off the positive reviews

How BirdEye efficiently benefitted me and my company

What do you like best? BirdEye was very helpful with catching reviews that I would not have even know existed. Finding amazing reviews hidden in the web boosted my employees confidence that some recognized their kindness and talents. What do you dislike? There is nothing that I dislike about Birdeye at this time. I actually do not have much experience with Birdseye other than getting hidden review through our email when customer experience reports are sent through. ...

AMAZING

What do you like best? I love how all our reviews are in one place and I am able to follow up customers quickly and easy. What do you dislike? I have to log in every time. I would like if the application and web browser would keep me logged in all the time. What problems are you solving with the product? What benefits have you realized? With BridEye our team can easily keep track of messages, reviews and request for our service.