BirdEye Reviews in June 2026: User Ratings, Pros & Cons

I've had a great experience using BirdEye from the level of a District Manager.

What do you like best? I enjoy the Intuitive interface and straight forward reporting that BirdEye provides along with the variety of reporting and parsing that is available. It allows me to dig into site performance or view market trending info with ease. What do you dislike? There is little to dislike. The only thing that i would add is allowing more user control of admin level functions having to do with allocations of sites and scope of view within the company. I'm not sure if ...

Excellent service and representative

What do you like best? My rep, Josue, is excellent. My prior rep was Jason and Josue has taken over beautifully! Anytime I have a question or feel like I need more insight into an area of the site, Josue is very responsive and gives me a good explanation. Also, the product itself is great. I love that I can respond to reviews right from the Bird Eye dashboard and not have to log into each platform individually! I also love the dashboard so that I can see a quick snapshot of our overall ...

Birdeye Review sharing is top knotch

PROS & CONS What are the best aspects of this product? We have been able to increase reviews ad track them efficently. What aspects are problematic or could work better? We would like to have a more customizable live chat platform. What features/services would you like to see in future versions of this product? Away Messages or using only during business hours. What specific problems in your company were solved by this product? Review generation Are you a current user of ...

This is a great system for us and our buyers!

What do you like best? It’s very user friendly and is great with updates. What do you dislike? I wish that all the reviews were in the same spot, and not divided into different tabs. Recommendations to others considering the product: BirdEye is a great service and has really helped us connect with our customers! What problems are you solving with the product? What benefits have you realized? Getting reviews for specific branches of our company, which is a big help.

Love this!!

What do you like best? This website has made our business so easy to get more and better reviews! Recommend this to anyone trying to get their name/business out there and started! What do you dislike? I dislike that we never used this before today! What problems are you solving with the product? What benefits have you realized? The only problem was not having enough reviews from patients but that's not a problem anymore!

Quick and communicative.

What do you like best? Constant Communication with the Birdeye team. When there were issues we worked together and were quickly and efficiently able to resolve them. We had a few custom requests that they were happy to accomodate. What do you dislike? Not a lot. A few kinks at the start, but that's nitpicking. Recommendations to others considering the product: Speak to Vandana as she is quick and agile in getting to the root of an issue What problems are you solving ...

Going above and beyond

What do you like best? How easy it is to reach someone to have questions answered and willingness to accept others ideas What do you dislike? No dislikes at this time and hopefully will continue into the future Recommendations to others considering the product: It's WONDERFUL!!! What problems are you solving with the product? What benefits have you realized? We were g=having issues reaching the public but this has been resolved with Birdeye

I love it! So easy to manage and respond to reviews.

What do you like best? How easy it is to see and respond to reviews. What do you dislike? I can't think of anything I would change or don't like. Recommendations to others considering the product: This is great, makes everything so easy to reply to or even talk about behind the scenes with other team members in the company. Everything is in one spot and easy to use! I love that you can get feedback from customers that maybe would not have given it before. Weather it's good ...

Birdeye Gets it!

What do you like best? We really like the interface that we work with daily. I love the morning alerts that give me a snapshot of the review activity from many platforms for the prior day, so we can take action on the reviews that have arrived. We can respond in a timely manner and the reporting is very easy to use. I also like that the individual users and monitor their own locations as easily as we monitor the entire scope of all of our practices. What do you dislike? I dislike ...

Birdeye has given me good insight on our customer experience and product feedback.

What do you like best? I like that Birdeye gives you feedback based on sentiment so that you can easily identify the good reviews from the bad reviews and that you can aggregate reviews from several other platforms into Birdeye. Being able to separate the negative reviews from the bad reviews is very helpful because it allows us to leverage the good reviews across our website, on gated landing pages, as testimonials on microsites and our actual website etc. The negative reviews are ...