BirdEye Reviews in June 2026: User Ratings, Pros & Cons

Good tool

PROS & CONS What are the best aspects of this product? I like that it's so easy to send out and track click rates from review requests across multiple platforms. The design is clean and the UI is friendly. We're able to integrate partner softwares like Clio and collect contact information for marketing purposes. It's so much better than what we used to do -- giving our users a URL to our review page with the hopes of them opening it. What aspects are problematic or could work better? ...

BirdEye Business Boomer

What do you like best? While we love the core functionality of the BirdEye Application (easy reviews) the new Inbox is excellent. Having the ability to be in front of potential customers as they are on your website and providing valuable feedback is key to our business. What do you dislike? Not much. Really has to do with the new "integrations" Inbox. The AI (Robin) only pulls from the business profile page. So to really AI. Would be nice to have custom scripts based off keywords. ...

My BirdEye review

PROS & CONS What are the best aspects of this product? I'm extremely satisfied with BirdEye. It features great functionalities. These helped my company gain more web visibility, fix our info on search websites, develop customer engagement and automatic review invites to patients. What aspects are problematic or could work better? Nothing negative at all, I like BirdEye. What specific problems in your company were solved by this product? Being able to keep existing patients and ...

Having experts in this industry helping lead you is a great resource.

What do you like best? I love it when BirdEye adds new features to keep up with the everchanging industry! What do you dislike? I dislike when other competitors are also using the same reputation management tool. Recommendations to others considering the product: Talk with BirdEye and competing vendors to find the tool that meets your needs at the best value. BirdEye is currently the tool that meets the needs of our company. What problems are you solving with the ...

BirdEye

What do you like best? BirdEye makes it easy for new businesses to find and choose your business while keeping you connected to every existing customer. And 93% of customer journeys start on Google What do you dislike? Nothing to be honest, the service is excellent! ! ! ! ! ! ! Recommendations to others considering the product: Use it! They are good :) What problems are you solving with the product? What benefits have you realized? I understood SEO can be easily ...

BirdEye makes managing reviews a breeze for Regional Managers

What do you like best? I love the advanced filtering options that BirdEye offers. The ability to identify specific reviews based on the source, time-frame and type of review is crucial to gain a true birds eye view on how your business is performing. I also appreciate the ticketing feature which allows me to assign reviews to various team members and ask for additional feedback if needed. What do you dislike? The inability to connect channels like Expedia Recommendations to ...

Great Review Service

What do you like best? I'm using this platform to help grow my internet presence, and it has been super effective in getting quality reviews from my customers. I send a text message through the app and my customer gets a link to give me a review on Facebook and Google. I love that! It makes connecting my customers with potential buyers really easy, and my customer doesn't feel as if they are being put out to get a review in place for my business. No searching on the internet and no ...

Store level actionable insights

What do you like best? We love having every store being able to see a dashboard of their ratings and reviews performance. What do you dislike? I sometimes wish we had more consultation and recommendations on how to optimize. What problems are you solving with the product? What benefits have you realized? Automating and sharing ratings and reviewed.

BirdEye view of our operation!

What do you like best? Daily notifications are great! Great, quick snapshot of our recent questions, comments and concerns. What do you dislike? Since i am not a DAILY user of BirdEye, only an executive summary user, I do not have any negatives to note at this time. What problems are you solving with the product? What benefits have you realized? We are solving the issue of the tedious task of gathering feedback from various sources.

CARRIAGE HOUSE APARTMENTS

What do you like best? All the information being in easy to use reports. It's easy to navigate the system. What do you dislike? There isn't anything that I dislike so far. What problems are you solving with the product? What benefits have you realized? Keeping track of reviews has helped me know the areas that I need to work on