BirdEye Reviews in June 2026: User Ratings, Pros & Cons

Excellent Tool for Reputation Management

What do you like best? The best thing about BirdEye is that I can easily see an overview of all major review sites and my recent reviews in one convenient, easy-to-read dashboard. What do you dislike? If I have to nitpick, there are some very minor UI/UX issues, but they do not hinder the overall experience and once you know where to find all of the right information, it's an invaluable tool. What problems are you solving with the product? What benefits have you realized? I ...

Great Reputation Management Software for Multifamily

What do you like best? Easy of use. The dashboard platform is easy to navigate and use. The ability to review generate and create customized surveys for our communities is a plus, too. What do you dislike? That I cannot respond directly to sites like Apt.Ratings and Yelp, but I do like that you can copy your reply and take it with you to those sites to respond. Recommendations to others considering the product: Ease of use. The ability to automatically post positive reviews ...

An All-In-One Review service that actually works!

What do you like best? BirdEye is very user friendly. The simple interface makes it possible for just about anyone to be able to use and understand. Customer service is friendly and helpful as well! What do you dislike? In the future, it would be helpful to have more shortcuts to options relating to customer reviews, all in one place rather than having to go to multiple pages. What problems are you solving with the product? What benefits have you realized? Keeping reviews ...

Great Product

What do you like best? Very easy to use. Customers seem to like using it to give feedback. All of our people including those who are not very tech savvy are able to use this product with little challenges. Each of our employees have tablets that they can send the surveys from while on the job site. What do you dislike? Sometimes our installers forget to use it and customers do not want to be bothered with another email or message Recommendations to others considering the ...

First Colony Mortgage Review

What do you like best? I love how easy it is for our customers to leave a review once we send a request. That was the biggest thing for me in switching to this system. The technician we worked with, Tanmay was so awesome, and great to answer questions quickly and fix anything that needed it. What do you dislike? I think that the system works well. There were some things that we've had to repair, or redo the links for, but seemed to be easy fixes. Recommendations to others ...

Great product - very user friendly! Huge Time Saver!!!!!

What do you like best? I love how simple this product makes it to manage online reviews. As someone who is in charge of over 15 properties, before Birdeye managing all the reviews was a nightmare. Constantly forgetting passwords and always monitoring the reviews sites was a daunting tasks. Birdeye has streamlined this process and saved me and my staff so much time! We used to internally track each and every review and send out reports to staff each week to show how many unanswered ...

Great experience so far!

What do you like best? I really enjoy using Birdeye for the ability to see all the reviews and ratings we have from multiple platforms in one place. These reviews are also available for download and I can run analysis as well as track how we are doing by each platform. The ability to respond to reviews is extremely helpful as well, we can assign people internally to follow up with certain reviews we receive and when the report is exported we are able to see the business response as well ...

Birdeye is awesome

What do you like best? Birdeye is simple to use and easy to reply to customer reviews with. What do you dislike? It is a bit annoying to maneuver to find things like mobile reviews. They are not in the same place as the main reviews. Recommendations to others considering the product: It is great if you want to keep up with your community of clients. Give it time and work with your birdeye team to create a successful use of your account. What problems are you solving ...

Birdeye is great for online reviews!

What do you like best? Access to reviews and the ease of being able to reply to those reviews. What do you dislike? So far we have not found anything that we dislike. What problems are you solving with the product? What benefits have you realized? We have definitely been able to increase the positive reviews that we get which only helps with our business.

Easiest way to manage reviews!

What do you like best? I love the ease of use of BirdEye! Also, the integration with social media is so helpful to share our customer's experience! I also like that it will update directories. What do you dislike? I want to enter customers' information at the beginning of a job and once completed send a review link. Recommendations to others considering the product: highly recommend birdeye to anyone looking to get reviews What problems are you solving with the product? ...