BirdEye Reviews in May 2025: User Ratings, Pros & Cons

If you ask, they will review!

What do you like best? Our industry is very competitive. When potential clients are shopping our services, there are many companies to choose from. Positive reviews are what help us stand out above the competition. BirdEye has made it so easy to ask for reviews! Clients and customers can receive emails and text messages to remind them about submitting a review. We have discovered that even if our clients are having a positive experience, they are not going to submit a review unless we ...

Great Product!

What do you like best? BirdEye is a simple and easy to use product and really helps our company out by helping us reaching out for reviews with a simple survey. What do you dislike? I haven’t noticed anything that i dislike about the program. Recommendations to others considering the product: I do not have any recommendations What problems are you solving with the product? What benefits have you realized? One benefit i have realized is that the surveys we send out are ...

If you are a lawyer, and you don't have Birdeye for your firm, you need to change that today.

What do you like best? I love getting all of these reviews from our clients. I loved how easy it was to set up the program and begin reaping the benefits of the company. Everything that birdeye promised, they delivered on. Also, their hands on training and easy implementation is amazing. They trained my staff in less than an hour on their program. Within 2 weeks from the first phone call with Birdeye, we started getting positive reviews online. In my business, positive reviews online are ...

Works Great!

What do you like best? Very easy to use app, along with fast, responsive customer service. What do you dislike? We are not always informed of platform changes What problems are you solving with the product? What benefits have you realized? Makes it easy to track all of our reviews. Saving a lot of time not having to go to separate review sites.

GREAT RESULTS!

What do you like best? extremely helpful supports, and great results! What do you dislike? So far no problems, no downsides. We are very happy! Recommendations to others considering the product: We have been extremely happy with our experience! What problems are you solving with the product? What benefits have you realized? Contacting our customers to achieve online reviews, which increases our

Superior Customer Service

What do you like best? I like being able to chat with someone online and resolve my issues without sitting on hold. The customer service was exceptional. I was able to get help quickly to resolve my issue. The customer service representative even personally called me back once the issue was resolved. What do you dislike? Nothing that I can think of at the moment. I am relatively new to Birdeye and haven't come across anything I don't like. Birdeye seems to hit on all areas needed ...

Birdeye is awesome

What do you like best? BirdEye makes it really easy to get reviews. We do in home work with customers and they rely on us being a reputable company. When we have hundreds of positive reviews online it helps us stand out in comparison to the competition. We had always asked our customers to write reviews for us in the past, and they would say that they would fill out a review, but seldom did it. With BirdEye we just send a text message invitation via the app and it links them directly to ...

Birdeye Makes Reviews EASY as 1,2,3!

What do you like best? Potential clients and customers don't have to bounce around from site to site looking at reviews, when they're all in one place. The value add of that is tremendous, because with each review platform there are chances potential customers are going to drop off because they've either found another provider, lost interest and decide to come back to their search later, or get distracted by something else. What do you dislike? No cons that I can think of, perfectly ...

Amazing Experience with Birdeye

What do you like best? My favorite part of Birdete is the ease of the product and how many reviews we have gotten since starting Birdeye. The customer service is second-to-none. And, the product is always evolving and continuing to get better per customer feedback. What do you dislike? The only thing that I would say that I dislike is the mobile app sometimes works and sometimes does not. I have found the desktop version of the product works the best. Recommendations to others ...

It was a "No Brainer" for us to Switch from a competitive service!

What do you like best? Offers a comprehensive Reputation Enhancement service, is easy to use and does so with competitive pricing. Birdeye personnel were committed to completing the conversion and were available daily to answer any and all questions. The unique problem we incurred was eventually isolated and remedied. The major upside is the comprehensiveness and effectiveness of their service. What do you dislike? There was a problem converting from the competitive service I was ...