BirdEye Reviews in June 2026: User Ratings, Pros & Cons

Best way to get reviews.

What do you like best? Love the full control of the software. Very easy to use. What do you dislike? Birdeye needs to add more review collecting platforms. What problems are you solving with the product? What benefits have you realized? Getting more reviews and online chat system for my website.

Birdeye works pretty well. Has a lot of cool features. Easy to use. Can be glitchy sometimes.

What do you like best? I like the analytics. Reviewing ratings from across the internet on one platform. What do you dislike? Surveys can be glitchy at times. It can take awhile to get it working properly. Recommendations to others considering the product: It is good. Not amazing. Birdeye gets the job done but does have some glitches and is not perfect. What problems are you solving with the product? What benefits have you realized? Patient Satisfaction Surveys and ...

Great Way to Collect Reviews

What do you like best? Easy way to collect reviews from clients. What do you dislike? It is on the expensive side--best for established businesses. What problems are you solving with the product? What benefits have you realized? Cohesive way to get reviews that is easy for all involved.

The BirdEye support team has been super helpful since we have begun using their platform!

What do you like best? The BirdEye platform is very straight forward and easy to use! What do you dislike? Not being able to share Facebook reviews onto Google. What problems are you solving with the product? What benefits have you realized? Our review ratings! Benefits our company perception and sales efforts.

The website is very easy to use! Trainings are very informative

What do you like best? The multiple features the website has to offer. What do you dislike? The pricing may be a little high for small business owners who would like to sign up for BirdEye. Recommendations to others considering the product: I would advise others to take advantage of the amazing trainings given by the BirdEye Staff. It makes understanding the website a lot easier. What problems are you solving with the product? What benefits have you realized? I am ...

Makes it easier for your client's to leave reviews!

What do you like best? Ease of use. I like being able to send our clients a link to their phone and email that takes them right to our Google and Facebook pages. I also love the message section and how it complies the messages from all of our platforms in the same spot. What do you dislike? Sometimes it is still hard to get reviews from our clients. If you added an incentive option that would be great. If we could add an instant e-gift card for Starbucks or something like that once ...

Informative

What do you like best? Birdeye is easy to use. We get feedback from our clients that we wouldn't otherwise receive. What do you dislike? Nothing. So far Birdeye has exceeded my expectations. Recommendations to others considering the product: BirdEye is an excellent tool for clients to provide feedback of the services provided to them. I would highly recommend BirdEye. What problems are you solving with the product? What benefits have you realized? We are able to get ...

Birdeye is great!

What do you like best? They are great to work with and they have helped us to increase our online reviews effortlessly. Customer service is great as well. What do you dislike? Some of their features should be further tested before releasing to their clients. The text message feature works great now but had issues during setup. What problems are you solving with the product? What benefits have you realized? We struggled getting clients to leave us reviews and Birdeye has ...

Great Experience

What do you like best? The support given by the company is excellent. I rarely have any issues but when I do they are quick to help. I like it because it makes it easy for clients to leave review without me having to initiate the review. What do you dislike? I don't like that there is not an option to leave a google review. I have my birdeye reviews and no google reviews.. What problems are you solving with the product? What benefits have you realized? Just not having to ...

Useful support to have onhand

PROS & CONS What are the best aspects of this product? I like being able to sift through positive and negative reviews and compile them from other platforms. This allows us to promote the good ones on our site, and work on resolving the bad ones within our team. What aspects are problematic or could work better? It would be great to have the contact details of those who leave a bad review, so we can help resolve their issues a lot faster. What specific problems in your company ...