BirdEye Reviews in June 2026: User Ratings, Pros & Cons

Marketer/WebDev recommends BirdEye

What do you like best? As a marketer and web developer I feel BirdEye offers business-building features other review companies don't and when needed, their assistance is excellent. BirdEye does more than accumulate reviews, they gently prod us to get reviews. Also as assistance was needed to incorporate their information on a web page, they responded quickly, offered excellent service and followed up afterward. What do you dislike? Some websites are easier than others to integrate ...

Very good overall, with only a couple of quirks.

What do you like best? Ease of sending out review requests and tracking them, including click rates. It is also great that you can send out reviews for multiple platforms at once. Further, I like the clean look and user interface, and the ease by which reviews can be sent. I also saw that it partners with our new case management software, Clio, though have yet to integrate that in. Presumably, it can harvest our contact information to make sending reviews even easier (at least, that's ...

Satisfied medical office

What do you like best? It is very easy to use. You can upload your patients' data in excel format. What do you dislike? The implementation is kinda hard if you don't know much about IT What problems are you solving with the product? What benefits have you realized? We got real-time feedback from real patients. We have a boost review amount on Google after using Birdeye, which helps a lot with online presetation.

A Personalized and Simplified Customer Experience!

What do you like best? The best part so far has been working with the people at Birdeye, who have made the implementation piece extremely simple and customized to our needs. Additionally, the clear and concise aggregation of reviews makes utilizing the platform super intuitive. What do you dislike? I wish there were more customized reporting options within the platform, that could be scheduled to automatically send to different users/stakeholders. Luckily, Birdeye is willing to ...

Easy and Thorough Integration and Wonderful to Work With

What do you like best? We're still fairly new to BirdEye, so I can't speak too much on the long-term ROI (though I have no doubt it will be there). What I can speak on is the fantastic implementation team and how relatively seamless it was to get everything set up. They are always available to answer questions and are very willing to work with us to customize our accounts, campaigns, and reporting as much as possible. It's easy to work with as well, and perfect for any size team to focus ...

Fantastic End to End Solution for Review Mgmt and Local Listings | Great Customer Service

What do you like best? Ease of use for the interface and reporting. We've been able to roll out service to 60+ locations and ~120 employees without any major hiccups. Our Birdeye team is always available and on-point for fixing issues / escalating bugs etc. Birdeye has been a real game changer for us - allowing our entire C-Suite to have access to the daily review counts and easily spotlight patient issues at our local centers. Throughout the organization - Birdeye has helped our ...

Great platform!

What do you like best? The ease of sending reviews to our clients through the Salesforce API connection What do you dislike? Not being able to manage social media comments across Instagram, Facebook and Twitter Recommendations to others considering the product: It's so easy to use when it comes to review. Since we've implemented BirdEye, our positive reviews skyrocketed. What problems are you solving with the product? What benefits have you realized? It's allowing ...

Still New to BirdEye but it seems good

What do you like best? It intuitive to use and the team there is great to work with What do you dislike? couldn't say yet, haven't really worked with it long enough. The social media management tool still needs to be more robust to keep it competitive with other platforms out there. Recommendations to others considering the product: This is a good rep management tool What problems are you solving with the product? What benefits have you realized? No issues so far. I ...

Your Success is Their Success

What do you like best? BirdEye cares about their subscribers' success because it translates into their success. What do you dislike? It can be confusing for more senior-aged users; inability to leave reviews on sites without account for that site. What problems are you solving with the product? What benefits have you realized? more exposure online

Highly recommended

PROS & CONS What are the best aspects of this product? I like that more than anything else, BirdEye is gently reminding us to get reviews. They already help us accumulate reviews, and offer features that other groups don't have. Their support team is brilliant because their response is instantaneous, offer great tips and efficient followups, and help us incorporate data on our site. What aspects are problematic or could work better? It would be great for us to be able to easily ...