BirdEye Reviews in June 2026: User Ratings, Pros & Cons

5 raisons d'éviter (reasons to avoid) Transcash Mastercard.

1. Leur mauvaise infrastructure,1. Their poor infrastructure,  2. Leur mauvais score d'examen, et2. Their poor review score, and 3. Leur mauvais service client.3. Their poor customer care. 4. Ils n'ont pas d'adresse permanente à visiter.4. They don't have a permanent address to visit.5. Il existe de meilleures alternatives.5. There are better alternatives.Lorsque vous appelez leur numéro de contact, vous ne pouvez pas les joindre, sauf la ...

Amazing One Stop Shop For Reputation Management Platforms!

What do you like best? Making the switch to Bird Eye from another platform was a smooth & seamless transition with added benefits! We have over 30 locations nationwide, that all have their individual websites with respective social media profiles-Bird Eye provided exceptional customer service all around! From inception of the program with a knowledgeable sales rep to pass-off with a hands-on & extremely helpful development team to answer all of our questions + successful execution of ...

One platform for brand building needs

PROS & CONS What are the best aspects of this product? I like being able to transition to BirdEye without any fuss. Their customer service is tops. They would patiently answer our questions and help implement changes successfully, such as our virtual chat, which was a game changer and helped us raise our lead conversion rates. There's also the auto-sending of review requests, instead of manual follow-ups. Great platform! What aspects are problematic or could work better? It would be ...

Great reputation management software

What do you like best? The Yardi integration is extremely beneficial for property management companies on that platform. We also love the location pages that aggregate reviews and rank in SERPs for SEO purposes What do you dislike? We haven't ran into anything we dislike as of yet. If there were anything, the pros far outweigh the cons. What problems are you solving with the product? What benefits have you realized? We needed review automation and integration with our CRM + ...

Game-changer

PROS & CONS What are the best aspects of this product? I like that we're able to receive an increase in engagement from our patients, including reviews because this raises our reputation and SEO rankings. What aspects are problematic or could work better? I really can't think of anything to dislike, because any issues we had in the past, their support team was sure to be on the case to come up with solutions quickly. What specific problems in your company were solved by this ...

Thank God For Birdeye

What do you like best? Ease of use, being able to see overall data and the ease of campaign management What do you dislike? Having to call BE whenever a customer leaves us a good review on the direct feedback link. Recommendations to others considering the product: Always make sure your text campaigns are working What problems are you solving with the product? What benefits have you realized? Able to easily send review requests to customers.

Helped us tremendously get more reviews!

What do you like best? BirdEye is easy to use and has really helped our practice get more great reviews! What do you dislike? I cannot think of anything I dislike at the moment. What problems are you solving with the product? What benefits have you realized? Getting reviews.

Great for growing customers and reviews

PROS & CONS What are the best aspects of this product? I like BirdEye overall, and also the small things: a message asking clients for a review, customer registration post-review, auto-publish feature to our social media channels, and the communications tool across the company, from webchat to texting. What aspects are problematic or could work better? BirdEye is great, and could use improvements like being able to record our own voicemail when clients call, or minimizing lags for ...

Vice President

What do you like best? Very easy to send reviews and navigate the program. What do you dislike? I think it could use a few more roles/permissions. Recommendations to others considering the product: It is a great product. What problems are you solving with the product? What benefits have you realized? Easier collection of reviews from customers. More reviews.

User Friendly,Great Support

What do you like best? Our rep Zach is thorough and detailed and is easy to get a hold of. In addition, platform has the ability to track the metrics that will be most meaningful to your business. What do you dislike? While it is not BirdEye's fault, I wish our BirdEye ratings were the first thing that appears when our company is searched for on Google because our ratings are quite good. What problems are you solving with the product? What benefits have you realized? We are ...