BirdEye Reviews in June 2026: User Ratings, Pros & Cons

Birdeye's platform helps tremendously in staying informed with our online customer feedback

What do you like best? Birdeye's platform allows us to track online reviews among 11 locations. With their platform, in almost real-time, we know what our customers are saying about us online. This allows us to quickly address issues that if left alone may become larger issues. What do you dislike? Occasionally we receive emails from Birdeye that have missing fields. It'll say we have a new crowd-source review but not show what was said. Its very rare when this happens. What ...

Birdeye has been a revelation for my medicall practice.

What do you like best? Ease of use. Effectiveness, consistency, reliability. What do you dislike? Honestly, I can not think of anything else that I dislike. What problems are you solving with the product? What benefits have you realized? But I gives me an easy way to communicate with my patients in addition to making sure the whole medical team in my practice is on board with the communication.Some of my patients were trying to get difficult to communicate with my office ...

Love Birdeye!

What do you like best? I love that the review process is automated. Patients receive a text or email after their appointment asking how their appointment was. They have the option to leave a Google review if they have a gmail account. If not, they are taken to a microsite to leave their review. It's pretty simple. What do you dislike? We do occasionally get comments that they receive too many requests for their feedback. Recommendations to others considering the product: ...

Convenient and very user friendly

What do you like best? I really like that Birdeye is set up to send notifications before and after a tenant rents. The notification alerts them to do a review about their process. It's very user friendly and removes the stress from employees having to remember to send them the request. Additionally, we get an email notification once the customer does the review. What do you dislike? The only downside I have notices is that the request sometimes takes longer than I would prefer ...

Review

What do you like best? Excellent service, has helped me improve customer satisfaction, has great features, makes my company more visible, helped me fix within all search websites with corrected (universal) information, sent review invites automatically after patient's visit. Overall, very satisfied. What do you dislike? very satisfied overall, no negative feedbacks Recommendations to others considering the product: Good product, highly recommended, helps my business grow ...

Greatly improved our reputation in the community.

What do you like best? I am able to learn from our patient's experiences. What do you dislike? Time to launch and review email inconsistency. Recommendations to others considering the product: Valuable reputation management. What problems are you solving with the product? What benefits have you realized? Attracting more patients due to reputation and SEO.

Convenient for client reviews

PROS & CONS What are the best aspects of this product? I like that it's so convenient to use because we merely send a review link to their phone or email, so that takes them to one of our social media platforms, while we're able to collect all the messages in one central location. What aspects are problematic or could work better? Maybe adding options for incentives could help us get a lot more reviews from clients. What specific problems in your company were solved by this ...

Personalized service

PROS & CONS What are the best aspects of this product? What I like most about BirdEye is its people. It's great to help us aggregate reviews so the platform becomes more intuitive, but the BirdEye support team are the real stars in terms of helping us simplify and customize the platform settings according to what we need in the company. What aspects are problematic or could work better? It would be great to have more customization options, and I'm confident that their support team ...

Birdeye says what they’re going to do and they do it!

What do you like best? The Google reviews for me has put me on the map and enabled me to gain more marketshare. I will partner with them as long as I am in business. I can’t see myself not using their services because they continue to enhance mine What do you dislike? There was never a downside or anything negative About the services they offer Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you ...

probably the best platform around for generating reviews and engaging customers

What do you like best? the simple message that asks the client for a review, the quick customer registration when sending them a review, the auto publishing feature to the company's social platforms and the interactions module with all it brings the company in staying in touch, texting, webchat etc. its a great platform overall. What do you dislike? not much tbh, maybe the delay it takes to notify us of a new review, and the lack of ability to record our own voice message for ...