BirdEye Reviews in June 2026: User Ratings, Pros & Cons

Best marketing investment we've made!

What do you like best? BirdEye keeps us focused on our clients after the job is complete, ensuring that nothing slips through the cracks. We LOVE getting new reviews so quickly! We have had 2 walk-ins (we are a flooring contractor - so our business is not impulse purchase) tell us that they came to us because of our online reviews - this NEVER would have happened BEFORE BirdEye!! What do you dislike? The system needs to do a better job of syncing our responses to reviews - ...

The Single Source of Truth We Needed

What do you like best? Birdeye brings the cacophony of 150+ location directory listing and reputation management down to a harmonious blend through a single, intuitive platform. Coupled with concierge-like customer service, Birdeye's solution has given me the perspective and agility I need to effectively manage our expansive footprint easily. What do you dislike? Dislike is a strong term that I would not apply; however I will say that a few product enhancements would prove ...

Great way to see & manage our reputation and social media presence

What do you like best? Having all our review platforms visible in one place where they are easily viewed and managed What do you dislike? Having to log in and out each time - it would be nice if I could stay logged in all day while working within the platform What problems are you solving with the product? What benefits have you realized? No more missed or unresponded to reviews. Keeps us from being penalized for non response

Our online reputation and presence have increased greatly since we signed on with BirdEye!

What do you like best? I love how easy Birdeye makes it for us to reach out to customers for reviews. We use the Service Titan integration and the reviews go out automatically which makes the process seamless and easy. What do you dislike? The only thing we have an issue with is sometimes the customers will leave a great review as direct feedback and there is no way to push those publically for potential customers to see. Recommendations to others considering the product: ...

Birdeye is great!

What do you like best? Birdeye has helped us get our technicians to get more reviews for our company. We used to have only 15 reviews collected over many years and now we have over 200 reviews. They also make it easy to respond to customers quickly with the web chat and the phone app is super easy to use. What do you dislike? We mainly use birdeye to collect reviews and I don't have anything negative to say. Their response time on trouble tickets has always been good and there ...

Fantastic service!

What do you like best? BirdEye is always on top of our review needs! Since day one they have helped increase our online presence! What do you dislike? For what our company requires from BirdEye I have not run into any negatives. Thank you! What problems are you solving with the product? What benefits have you realized? I love that any review that is less than stellar has the opportunity to be addressed prior to it being released out into the world.

Quick Feedback

What do you like best? Helps us work quickly with unhappy customers to deal with their issues. What do you dislike? The monthly cost, but doesn't everyone want to pay less for accounts. What problems are you solving with the product? What benefits have you realized? Fixing issues with our homeowners and finding out who is not doing their job.

Great Service

What do you like best? I love that birdeye notifies us about all of the reviews for the company. It is great that we are able to keep up on all of the reviews that we receive. It makes it easy to be aware and improve where we can. What do you dislike? For now there is nothing that I can think of that is negative other than seeing the negative reviews! Recommendations to others considering the product: Take Advantage of the product and the opportunities that it gives to ...

Great Review Tool

What do you like best? Takes the hassle out of requesting reviews and comes with fantastic analytics. You can track how you are performing over time, and can reward the teammates who get the most positive reviews. What do you dislike? The Send Review field can be temperamental. If you have a space at the end of an email or phone number, it kicks back an error rather than filtering it out automatically. Recommendations to others considering the product: Some reputation ...

Great reviews for your small business- That's how its done.

What do you like best? Easy to use. can have all my tech out in the field do it after each job and gets reviews back quickly. What do you dislike? So far not anything. This program has helped increase my good reviews on Google by 2 fold. Recommendations to others considering the product: use it. Super easy to get reviews and fast. even the techs out in the filed use it each day. Helps the small business grow its online footprint. What problems are you solving with the ...