BirdEye Reviews in June 2026: User Ratings, Pros & Cons

Birdeye is great for making the review process frictionless for clients.

What do you like best? I like the "Check-in" feature the best because it makes it very easy to send out reviews. People want to open a text message and be presented with all the options. I also really like the feature that auto-posts positive reviews on to our social media platforms. Since I am in charge of social media at my organization, having that auto-post feature makes my job easier. What do you dislike? I would not say there are any downsides to Birdeye, but if I had to ...

Great Reputation Management System

What do you like best? The customer service is amazing! The platform has been so easy to use, but has done a LOT of us. What do you dislike? I wish we could send out texts to let patients know their RX are ready, but that might be something that will come in the near future... Recommendations to others considering the product: Do it! What problems are you solving with the product? What benefits have you realized? Reputation Management was HUGE for us. We originally ...

Great way to centralize reviews

What do you like best? Birdeye is great way to receive a higher number of reviews and centralize all review platforms into one spot. What do you dislike? It would be great to see a way to customize a review request for a specific person if you do not want to send the generic campaign request. What problems are you solving with the product? What benefits have you realized? We've found a way for our service techs to request reviews in a simple and effective manner and take ...

Great platform for reputation management and review generation.

What do you like best? Ease of use, configurability, and value. What do you dislike? N/A . What problems are you solving with the product? What benefits have you realized? Increasing review count; better google search placement.

Vice President

What do you like best? Love the texting clients and follow up for reviews What do you dislike? Not much that I can think of I think you guys do a great job. What problems are you solving with the product? What benefits have you realized? We are able to address client issues faster and resolve unhappy clients and thank clients for their review

Surveys that work!

What do you like best? The number of responses that we get to our survey requests through BirdEye is easily 5-6 times the amount that we were getting with our previous company. The dashboard provides excellent information! What do you dislike? The daily message report that we have recently started receiving is not helpful or necessary for us to receive. It's just one more thing for me to delete from my inbox everyday. What problems are you solving with the product? What ...

Driving Measured, Quality Reviews

What do you like best? The automation and integration. This tool easily integrates with you patient management systems and seamlessly sends the requests following appointments. It takes the work out of your hands so you can focus on the business. What do you dislike? While priced fairly competitively in the marketplace, I feel that the tool is a touch expensive. What problems are you solving with the product? What benefits have you realized? BirdEye has single handily ...

An app your employees will actually use. It's quick, easy, and by far the best review service.

What do you like best? BirdEye is set up to where you don't have to dig for information. It's a seamless process that encourages use without the hassle. What do you dislike? I haven't found anything I don't like just yet. What problems are you solving with the product? What benefits have you realized? Getting our technicians to invite customers to leave reviews was like pulling teeth. Now it's simple enough that we don't need to encourage them any further.

Great way to strengthen your SEO

What do you like best? Birdeye has allowed me to broaden my presence on the web in order to attract more patients through reviewd. What do you dislike? There is nothing that I dislike about Birdeye. Recommendations to others considering the product: It is money well spent in order to improve you social presence. What problems are you solving with the product? What benefits have you realized? I have a difficult time asking patients to review my office/work. BirdEye ...

Effective with excellent results

What do you like best? Ease of use. Company is very supportive What do you dislike? I have been very happy with the product and value is good Recommendations to others considering the product: It works really well for us What problems are you solving with the product? What benefits have you realized? We use Birdeye for reviews and our patients are very receptive to giving reviews when they are contacted We have almost tripled our reviews in the last year ...