BirdEye Reviews in June 2026: User Ratings, Pros & Cons

Great service, product and effective

What do you like best? Ease of use and communication with the BirdEye team. What do you dislike? No problems or concerns identified in our partnership with BirdEye. Recommendations to others considering the product: BirdEye is easy to work with, easy to set up, and very user friendly for Online Reputation Management. What problems are you solving with the product? What benefits have you realized? We have been able to identify areas of improvement in customer service ...

Great Tool For Patient Experience

What do you like best? I like how easy it is to communicate with patients. I love how you can manage how often you are asking for reviews so that patients don't feel like we are constantly nagging them for a review. Birdeye is also a great tool to easily plugin and upload reviews to your website. What do you dislike? I wish the analytic reports were a little more in-depth. What problems are you solving with the product? What benefits have you realized? Communicating with ...

Great for showcasing how reviews and ROI converge to clients

What do you like best? Ease of use, Birdeye has a great UI that allows users to quickly navigate and act where they need to. Allows us to quickly navigate and build where instead we would normally be learning the SaaS. Client side, you never buy into a partnership to just learn how to use their specific software. It's a big turn off - we need to be empowered. UI does natural empowerment, good design work from your creative teams. What do you dislike? Spotty support. Seems hit or ...

Easy way to send out review requests!

What do you like best? How we are getting recognized on Google What do you dislike? I have no problems with Bird-eye. My experience has been great so far. What problems are you solving with the product? What benefits have you realized? Getting everything set up correctly and becoming more noticed.

A comprehensive approach to review monitoring

What do you like best? BirdEye is comprehensive. You can see reviews from all sources, reply to them where possible and even create tickets to address issues if needed. What do you dislike? The integration with our management software is less than desirable but maybe that's more about that software than BirdEye. What problems are you solving with the product? What benefits have you realized? We have been able to source more and more positive reviews than ever before and ...

Great for Patient Communication!

What do you like best? The ease of communication with patients. What do you dislike? So far, we haven't come across anything we dislike about BirdEye! What problems are you solving with the product? What benefits have you realized? Better communication with patients. We have realized that patients from all over the country can now communicate with us through our website or Facebook.

Great Brand Reputation Management Partner

What do you like best? The tool is very easy to use and robust at the same time. Gives me everything I need to make managing our brand reputation management strategy easy. What do you dislike? I'd like to see a completed reviews metric in the conversion funnel, and not have it end with just review links clicked. What problems are you solving with the product? What benefits have you realized? Birdeye helps us curate reviews from our members in real-time and elevate the ...

Quick way to have touch point with patients

What do you like best? Simple and easy to use interface. Quick way to send review requests. Gives a quick overview of review ratings based on a couple of different platforms that you are tracking reviews from (such as Facebook, google reviews, other sites.) Helps us connect with patients through both a web chat feature as well as through social media sites (Facebook.) What do you dislike? It is limited in some of it's features; such as having a customer database that collects ...

Birdeye is great!

What do you like best? Ease of use - everything is automated so I don't have to worry about it. What do you dislike? Sometimes I have had trouble with support. It would nice to have an assigned person at Birdeye who knows my company/goals rather than calling a general support line. Recommendations to others considering the product: Birdeye is a great solution for boosting positive online reputation. Allow enough time for implementation. What problems are you solving ...

BirdEye has only been implemented in our business for 5 months, and doubled our reviews thus far.

What do you like best? Customer Service is very through with their training, making the on-boarding process easy. What do you dislike? Price is expensive, but completely worth it, nothing to complain about on our end. What problems are you solving with the product? What benefits have you realized? We are gaining viewership on our website, as well as gaining more of an online presence, which is what we needed exactly.