BirdEye Reviews in June 2026: User Ratings, Pros & Cons

Super simple and easy to use

What do you like best? The ease of use to help us obtain more reviews from our customers. What do you dislike? There is absolutely nothing that I dislike! Recommendations to others considering the product: I would definitely recommend BirdEye if you need help getting more reviews. What problems are you solving with the product? What benefits have you realized? Difficulty getting reviews. More reviews.

Game Changer!

What do you like best? The feedback gate process is incredible at helping us address negative customer experiences and getting happy customers to share about their experience online. We have never been able to figure out our online reputation until now. What do you dislike? Not much to dislike. Everything works really well! The one thing to work on would be the integration with Service Titan, our CRM. We have our office staff manually enter in customer info to send reviews to and ...

improved our online ratings

What do you like best? We had a difficult time navigating through the various online review platforms to respond to customer reviews and ask for customer reviews. It involved multiple logins every day, which took quite a bit a time, made it difficult to manage reviews, and interrupted our productivity. All of that changed when we started using Birdeye. Now, we simply log into our Birdeye account, and our company reviews for all review sites are on a single, easy-to-use dashboard. Plus, ...

Birdeye FTW!

What do you like best? The ease of use with Birdeye, and the ability to monitor and respond to customer feedback is invaluable! What do you dislike? I can't say i dislike anything about the service - it allows you to see honest feedback from customers. Recommendations to others considering the product: Birdeye will enhance your business in any area you decide to implement. What problems are you solving with the product? What benefits have you realized? We had an ...

Great KPI and Customer Service Tool

What do you like best? The real time feedback. KPI trends. Online communication What do you dislike? I don't have any dislikes at the moment. It is an easy tool to use. What problems are you solving with the product? What benefits have you realized? Churn trends. This is key for me.

Great partners for strategic marketers!

What do you like best? I love that BirdEye is constantly innovating with new features and benefits. They also focus on industry specific use cases and support is always fast and helpful. What do you dislike? Not much to dislike! Anytime I’ve had an issue, it’s been resolved quickly. Recommendations to others considering the product: Compare features and pricing structures. It’s a great value for the level of technology and support! What problems are you solving with the ...

Good Service!

What do you like best? Review Collection, API Service, Customer Service What do you dislike? Sometimes the response takes too much time What problems are you solving with the product? What benefits have you realized? Get all company reviews from just 1 platform.

I am a real estate professional who uses BirdEye to manage my online reputation.

What do you like best? Automation is the biggest factor for me. Set it and forget it. What do you dislike? The service is not cheap, however nothing this fully featured could be. Recommendations to others considering the product: Free up your time. Reviews are critical to your success, get your time back. What problems are you solving with the product? What benefits have you realized? Freeing up my time to focus on servicing clients and not chasing reviews.

Increased Reviews!

What do you like best? I love the quick link we send to our clients! I think the reminders BirdEye sends out is great as well! What do you dislike? The downside if BirdEye is how we get notifications for other offices when someone leaves a comment on BBB site. What problems are you solving with the product? What benefits have you realized? We have increased our reviews which places us higher in the search engine.

Easy to use! Great for getting feedback

What do you like best? The reports that you are able to view, they show who submitted reviews and who receives the most What do you dislike? Sometimes the info doesnt pull the correct number of reviews that were sent out. Recommendations to others considering the product: none What problems are you solving with the product? What benefits have you realized? getting reviews for our offices!