BirdEye Reviews in June 2026: User Ratings, Pros & Cons

BirdEye delivered on what it promised.

What do you like best? Easy engagement with patients. Access to support. Love how the UI encourages suboptimal feedback to post directly to the company rather than review sites. What do you dislike? Lack of full automation with current system. Would love to see full integration to Salesforce.com Recommendations to others considering the product: Spend time setting up all functionality on the front end rather than adding on what you get started. What problems are you ...

BirdEye makes Feedback Management a pleasure for area administrators

What do you like best? The ease of having all feedback from the clients in one location is important. I like that it has comment samples to use when you 're unsure what's what, particularly when it's a critical comment. For anyone fresh to BirdEye or trying to providing customer image, this is so useful and only adds to the ease of everything. I have suggested BirdEye quite only several mates already, and therefore will continue to use it. What do you dislike? Little to boast ...

Very pleased with Birdeye!

What do you like best? It is so simple to use to begin collecting reviews. The training and support have been very good as well. What do you dislike? I have not found any features that I dislike yet. Recommendations to others considering the product: If you are looking for a way to insurance your patients/clients take the time to give you an all important review, this seems to be the best way. The review requests are send directly to the patient and they just take a moment ...

Excellent tool

PROS & CONS What are the best aspects of this product? I like that it's so easy to generate Google reviews with BirdEye. What aspects are problematic or could work better? Its UI could be more simple and easy to use. It would be helpful if we can track clicks to the review link and which platform it goes to. What specific problems in your company were solved by this product? Being able to generate tons of Google reviews with BirdEye. Are you a current user of this product? No

Our Reviews Tripled

What do you like best? We started with BirdEye about a year ago and we are so happy with the results! We were having a hard time getting Google reviews and now we get at least one a day, usually more. What do you dislike? It is a bit pricey, but it is worth it for the amount of reviews we get now. What problems are you solving with the product? What benefits have you realized? We have seen a dramatic increase in reviews which we struggled with obtaining before.

Seamless Path for Meaningful Feedback and Review

What do you like best? I love the way BirdEye software integrates with our office management database. Once set up with the help of the BirdEye crew, its functionality has been flawless. Our patients now have the opportunity to provide our office feedback in a very simple and easy way. Instant notification of a new comment has allowed our team to immediately reinforce the reviewer's kind words or address any concern they may voice. What do you dislike? Sometimes, Windows and Office ...

Great company to assist in generating reviews quickly

What do you like best? We are able to export hundreds of customers per month to them and have them generate review request in a timely manner and give the consumer multiple platforms to respond through. Customer service is very easy to work with as well. What do you dislike? Unable to automatically pull from our system. What problems are you solving with the product? What benefits have you realized? No current problems with them, and the benefits have been great in reaching ...

Great

What do you like best? Very straightforward to use unlike other platforms. I like the notifications you get, as well, once someone has reviewed. What do you dislike? I have only entered review requests manually so training on how to do batches would be helpful. What problems are you solving with the product? What benefits have you realized? It did give us reviews that showed up when you googled our agency which we did not have prior. I think it adds validity to our business.

Excellent Service!

What do you like best? Birdeye is a great tool, customizable and easy to use. Customer Service always available and helpful. Overall great experience! What do you dislike? Love everything about it, so far we have not had any complaints whatsoever! What problems are you solving with the product? What benefits have you realized? We are getting a lot of more reviews and exposure, all it takes is one click!

Birdeye Exceeds Expectations

What do you like best? Birdeye is incredibly successful in producing a high quantity of online reviews for both of our dental practices. Birdeye has increased our Google and FB online reviews easily by 500%. Additionally, their customer service is second to none. We recently installed a significant upgrade to our practice management software platform (Dentrix). Unknown to me, this upgrade severed Birdeye's connection with our server. Birdeye did not wait for us to discover this for ...