BirdEye Reviews in June 2026: User Ratings, Pros & Cons

Birdeye is a solid platform

What do you like best? We signed up for Birdeye to aggregate reviews from around the web. It's a good monitoring platform for us and we have used it to acquire direct reviews as well. What do you dislike? I am not sure what I dislike. For what they offer it's a good platform. What problems are you solving with the product? What benefits have you realized? We didn't have a platform to aggregate reviews from other review websites. Birdeye has solved that for us.

BirdEye centralizes reviews

What do you like best? BirdEye makes it very easy to monitor and track customer reviews across many platforms. What do you dislike? There is nothing that I dislike about BirdEye What problems are you solving with the product? What benefits have you realized? We immediately get alerted when anyone reviews our company or products across the internet. When we get a less than favorable review we are able to immediately respond to the reviewer and address their issue. After we ...

District Portfolio Manager

What do you like best? Birdeye is user friendly and compiles important data is easy accessable and readable. The customer service from Birdeye is the best! What do you dislike? I found the mobile app to be a little difficult to use. I think it could be streamlined some. Recommendations to others considering the product: Take the time to really look into all of the features. They are fabulous! What problems are you solving with the product? What benefits have you ...

Improve your Business Reputation

What do you like best? Ease of use. Quick and easy to send a text to either a potential client that had a great call or closed client. What do you dislike? I wish Birdeye had chatbots that were more tailored to specific businesses. Recommendations to others considering the product: If you are looking for a rating system for clients that are very easy for them to utilize right from their cellphones then Birdeye might be a good fit for your business. We get very quick ...

Lady Luck Casino Vicksburg

What do you like best? The ease of putting in answers and that it automatically posts to the platform for you. What do you dislike? I have not really found anything I dislike about Birdeye yet. Recommendations to others considering the product: N/A What problems are you solving with the product? What benefits have you realized? I am able to put together data from all outlets and areas (yelp, Expedia, Trip Advisor ) and zone in on all areas that need resolution

Birdeye x Maggie's Farm

What do you like best? Effectively increasing the number and quality of reviews. Mitigating negative reviews on platforms (GMB, specifically). What do you dislike? Not much to dislike. Overall, very happy. What problems are you solving with the product? What benefits have you realized? Increasing overall average rating across our business. Empowering store-level associates to manage reviews.

Great tool for managing brand reputation

What do you like best? I have found that being able to send out a simple text asking for reviews has been very useful. What do you dislike? There is a little bit of a learning curve, but our BirdEye rep is available to answer questions when I have them. I have found that it just takes some dedicated time in the software to become familiar with the tools. Recommendations to others considering the product: I recommend BirdEye for organizations looking to increase reviews ...

Great Results!!

What do you like best? We started using BirdEye only a few short months ago. Our sales rep and on-boarding specialist worked with us to automate the process, something that has saved me so much time! We have also seen results very quickly. In the few months we have been using the program, we have earned over 75 reviews, and have increased our Google rating by +0.1! In addition, the platform is very easy to use, and customer support is fantastic - prompt helpful service. What do you ...

Easy customer reviews and cross platform integration

What do you like best? I loved the setup process. From the first phone call to sending out our first campaign, everyone at BirdEye was professional, positive and knowledgeable. What do you dislike? I wish the website integrations were more customizable. We are limited to choosing two display options and can really only adjust the colour of the element. What problems are you solving with the product? What benefits have you realized? I used to spend hours emailing back and ...

Birdeye Reviews improve Google search

What do you like best? I like that they have taken the fuss out of trying to convince patients to go online and give us reviews. We no longer have to beg patients for this much needed real time feedback. What do you dislike? There's not anything that I don't like. They are wonderful at what they do! Wonderful service. Recommendations to others considering the product: Strongly recommend. You won't be disappointed! What problems are you solving with the product? What ...