BirdEye Reviews in June 2026: User Ratings, Pros & Cons

BirdEye Review

What do you like best? Their website chat widget has really improved our website interactivity with customers and helped us sell more services. What do you dislike? There is nothing about BirdEye that I dislike. Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? BirdEye helped consolidate our web page listings so they all carry the same information/message. And their chat widget ...

Great Review System!

What do you like best? Birdeye generates consistent reviews for practices! What do you dislike? It is necessary to regularly check dashboard for inconsistencies in listings. What problems are you solving with the product? What benefits have you realized? Getting reviews! Benefit is being able to respond directly from dashboard

Birdeye is useful for getting the analysis cycle seamless for users

What do you like best? User interface is really quick to use, it is intuitive and the design is basic and efficient. The automatic analysis feature is fantastic, ensuring the team can submit the contact information but don't has to perform something else or worry about it, it's incredibly time-efficient. I really appreciate the private feedback choice for unsatisfied customers, this helps us to react to these clients on an individual level and is really helpful in addressing some issues, ...

Easy to Use and Quick Results

What do you like best? I like being able to reach out to all our customers wit a quick customizable survey. We can change the survey contents whenever and once your process is in place you will see an increase in your reviews and responses! We had some issues when we switched crm providers, but as soon as we got that figured out, reviews and surveys began pouring in again. What do you dislike? Can be difficult communicating with technical support. They are friendly but has taken a ...

A good way to get an accurate read on your customer experiences

What do you like best? Very easy to user interface, it's intuitive and the functionality is simple yet effective. The automated review function is great, it means the team just upload the contact details and don't have to do or think about anything else, it's extremely time efficient. I also love the private feedback option for customers that weren't satisfied, this allows us to respond to these customers on a personal level which is very effective for resolving any issues, plus it ...

Birds Eye Review from Mid Atlantic Water Services

What do you like best? I like how it links the customers with the review and organizes the google reviews What do you dislike? I wish it would link the customer review with the technician that did the service for the customer What problems are you solving with the product? What benefits have you realized? we are being able to filter customer reviews and easily see when customers are not happy. the benefit is always being up to date with customers reviews and it is quick and ...

Bird Eye Review from home services company.

What do you like best? I like how easy it is to request our customers to review our services. What do you dislike? The use of all services offered under our subscription requires a significant investment of time and technical knowledge. I would be very happy with a slimmer suite that offers some of the SMS and review functions only. Recommendations to others considering the product: BirdEye is a great suite for making sure you are communicating regularly with your customers ...

The best tool for monitoring your reviews

What do you like best? BirdEye has a simple interface that makes it easy to use. I love being able to monitor my competitor's reviews. I provides good intel for our business. What do you dislike? It could get a little pricey. We pay yearly for BirdEye. We have multiple residences with new properties opening. We have to pay every time we add a property. What problems are you solving with the product? What benefits have you realized? Sometimes we have issues with residents ...

Birdeye has helped us get over 500 Reviews!

What do you like best? The automated review requests are very effective. What do you dislike? It could be easier to manually send a review request. What problems are you solving with the product? What benefits have you realized? Birdeye has helped us with manual reviews by providing a simple way for our teams to request reviews while our patients are still in the dental chair. The response rate is much higher than waiting until they have checked-out or sending a text later ...

Easy to work with

PROS & CONS What are the best aspects of this product? BirdEye's support team helped us seamlessly set up the platform. They would reply quickly to our inquries and have helped us in terms of customization, campaign rollouts and post-project reports. They're so easy to work with, minding everything else so we can focus on asking for and responding to reviews. What aspects are problematic or could work better? Nothing too big a deal, just that the reports could be a lot more ...