BirdEye Reviews in June 2026: User Ratings, Pros & Cons

Great company for Reviews

What do you like best? The Birdeye platform makes it easy to monitor and increase reviews. Great customer service. Very available when needed. What do you dislike? There are no downsides to using Birdeye. What problems are you solving with the product? What benefits have you realized? Birdeye monitors reviews and provide an easy way to increase reviews with the tablet. Additionally, they auto respond to positive reviews and provide response for negative reviews.

Great way to communicate with customer and gather reviews.

What do you like best? The platform is easy to use and has all the tools necessary. Birdeye listens when you ask for updates or upgrades to their system. They continue to upgrade and are more affordable then their competitors. What do you dislike? Originally you couldn't isolate communication to 1 user, but the teams feature fixed that. Recommendations to others considering the product: Check the competition. Birdeye is more customizable and and has more tools than any of ...

Best word of mouth advertising

What do you like best? Once you do the easy setup, it constantly works without having to worry about it. I get so many new patients each month who can say they read the great reviews of my office. What do you dislike? I dislike nothing about the service, it is great. What problems are you solving with the product? What benefits have you realized? I had trouble getting patients to leave google reviews. It generates lots of new reviews every month.

Birdeye has been a simple way for clients to get in touch with us

What do you like best? I like that we can respond to clients in the Birdeye client and it will send the clients a text message if they are no longer on our website. Also the "add notes" feature has been very useful. What do you dislike? One particular thread refuses to stay in the "Closed" inbox, it keeps appearing in the "Open" inbox. Very minor annoyance. Recommendations to others considering the product: If you want a simple interface for adding a live chat to your ...

Amazing Company!

What do you like best? The ease of use and quick response to reviews What do you dislike? It's difficult to get in touch with support. They have to call you back and often it is not at a time when I can devote to working on the problem What problems are you solving with the product? What benefits have you realized? Reviews! We've received a ton of new reviews on google. We have very few when we started. We have increased our google reviews by 179 since we started with them ...

Amazing for managing reviews

What do you like best? I like how quickly I can get reviews and how the negative ones are designed to come to our company first so we can deal with dissatisfied customers without them having to make things public. Good for our marketing and our PR. Feedback from customers is instant and easy to manage. What do you dislike? I struggle with how to use it sometimes. especially in setting up campaigns or trying to stop sending to individual requests to people who are annoyed by the ...

Office Manager

What do you like best? I like the ability to have certain reviews to myself and our director rather than being posted. That way we can fix our client's issues. What do you dislike? Text/email templates have too few of characters to put what we would like to say in the automated messages that get sent to our clients. Recommendations to others considering the product: JUST DO IT! haha We love the program and it has been a huge help to improving our business. It was one of the ...

Great Review Program & Customer Service!

What do you like best? BirdEye is extremely easy to use! You can view and control all reviews from their website and mobile app, which are both user friendly. Also, their customer service is excellent. They take their time in explaining all areas of their website/service and conduct follow up calls to make sure you are on track. Their staff is incredibly knowledgeable. What do you dislike? I have not experienced any downsides from BirdEye thus far. What problems are you solving ...

Online management simplified and perfected.

What do you like best? Simple - set it and forget it management of our online reputation. Makes it simple for the office and patients. What do you dislike? No downsides I can think of- perhaps if it were free- but then I would expect less. Recommendations to others considering the product: Don't wait, the best online management is ready through Birdeye. What problems are you solving with the product? What benefits have you realized? Gaining a constant snapshot of ...

Smart system for review generation and reputation management

What do you like best? The SMS drip campaigns work well. Included features like custom images and messages are easy to implement. The analytics portion of the service is phenomenal. What do you dislike? Could use better long term customer support. They are sufficient, but I feel like I am better off doing things on my own versus trusting the support team to organize anything. What problems are you solving with the product? What benefits have you realized? Significant ...