9.6
Spot Score
BirdEye Reviews in June 2026: User Ratings, Pros & Cons
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BirdEye Reviews & Ratings
Spotsaas Editor’s POV
The feedback on BirdEye over the past year has been overwhelmingly positive, highlighting the exceptional support provided by the team members like Ahn, Ridhima, Piyush, and others. Customers consistently praise the platform's effectiveness in boosting visibility and managing online reputation through Google reviews. The user-friendly interface and quick issue ...Read more
BirdEye pros and cons
Exceptional support team that guides users step-by-step and ensures they feel in control.
Effective Google review system that boosts business reputation with increased visibility.
Friendly and patient customer service representatives who make complex tasks easy to understand.
Quick response times and prompt assistance from the support team.
The richness of features may be overwhelming for new users without adequate support.
Limited customization options and marketplace offerings for advanced functionalities.
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Showing 1361-1370 out of 1957
UI
User in Law Practice
09/04/20
Super Easy to Use and Great Customer Service!
What do you like best? The BirdEye service makes our firms Social Media platform easy to use. Anytime we reach out to BirdEye for help, all our questions are thoroughly answered. What do you dislike? To date we have no complaints. We wish we had more traffic in the office to utilize BirdEye more. Recommendations to others considering the product: If you are looking for a management system to handle all platform reviews, BirdEye is the way to go. We submit a case list to ...
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DW
Devin W
09/03/20
Easy PERIOD
What do you like best? Ease of set-up and review acquisition. It is so much better than DealerRater! What do you dislike? There has not been anything to dislike at this time. Recommendations to others considering the product: Don't wait, make the switch. What problems are you solving with the product? What benefits have you realized? We are receiving more reviews than with DealerRater ANDwhen a customer has a concern, they email us first before giving a review. With ...
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UI
User in Consumer Services
09/02/20
Birdeye for the win
What do you like best? The ease of this software is extremely wonderful. All laid out and very easy to navigate What do you dislike? We have multiple people who use birdeye in our company and I don't enjoy that when we get direct messages that every person has to read them to get rid of the notification. Recommendations to others considering the product: BirdEye is a very useful software for your company to manage marketing. Highly recommend as it works for any size of ...
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AI
Administrator in Retail
09/02/20
They're Great.
What do you like best? Simple quick and robust. Everything about it is just so simple. Our staff were able to quickly send review invites to our customers and their customers are easily able to find our social media sites to leave their reviews. Their support staff are great, always willing to do what it takes to help us out. What do you dislike? Nothing. It was easy to set up and it's easy to use. The interface is intuitive, provides many reports, etc., to help improve sales. ...
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WJ
Wendell J C
09/01/20
President & CEO
What do you like best? Birdseye has been a major asset to our company helping us with reviews and improved our relationship with our clients. Additionally, they have helped us with our SEO ranking. Our dedicated account manager Samar has been awesome in helping us to easily navigate/learn the Birdseye platform. The billing department even helped us tremendously during the COVID-19 . REALLY GREAT COMPANY! What do you dislike? Nothing so far. Been very happy with working with ...
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KC
Kyle C
08/27/20
Excellent customer service, onboarding, and friendly. Product works great!
What do you like best? Automatic review request sent out to clients. Helps steer direct feedback to us, instead of to a public domain. What do you dislike? Ipad app doesn't allow for the app to be used when the device is in landscape orientation. What problems are you solving with the product? What benefits have you realized? We are solving to help increase our 5 star reviews, and engaging clients using the webchat. We've increased reviews and leads.
AI
Administrator in Financial Services
08/27/20
BirdEye is great!
What do you like best? BirdEye has helped our organization see great results on Google. We've increased our average rating, replied to more reviews, and our SEO is great now! What do you dislike? I dislike the social media feature - as we have a vendor we are loyal to that we like better. What problems are you solving with the product? What benefits have you realized? We are solving the problem of having a low rating on Google. In BirdEye, all reviews on all platforms are ...
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SB
Stephen B
08/26/20
A very helpful business tool!
What do you like best? I liek how we can send out requests for reviews from the app. Our number of reviews has really gone up since we started using it. What do you dislike? Only that I have to respond to customer messages at all hours of the day, but honestly that is self-inflicted. Recommendations to others considering the product: Use it for gathering more reviews from your customers. What problems are you solving with the product? What benefits have you realized? ...
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JO
Jeannette O
08/26/20
Birdeye.com is very user friendly
What do you like best? The interface is great, easy to navigate, and breaks down all of the information into easy to understand reports, that I can utilize to improve my customers experience. I especially like being able to track my NPS score on a regular basis. Overall Birdeye helps me to make sure that I am on the right track with making sure my customers are receiving the service they deserve. What do you dislike? The send review request defaults to a location other than my own, ...
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UI
User in Automotive
08/26/20
I love this program so much i have referred it out to old employers
What do you like best? I love how easy the software makes it to get reviews the automatic way is the easiest and most helpful in case i forget a customer What do you dislike? I wish i could send out the review to more then 1 customer at a time What problems are you solving with the product? What benefits have you realized? I can spend less time sending reviews out since birdseye automatically does it for me , time saver
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].