BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"We have grown with Birdeye"

What do you like best about Birdeye? The customer service is amazing! Every time I have called I have they have been prompt, kind and gone above and beyond! What do you dislike about Birdeye? They used to be less expensive for me when they were associated with Legwork. But I love it so much I paid extra to continue when that partnership folded. Recommendations to others considering Birdeye: I looked at all of their competitors and even tried a few but have loved BirdEye the best. We are ...

"CEO"

What do you like best about Birdeye? The easy ongoing process and easy to use the app. My team loves the fact that we can bundle different tools inside the app to manage our reputation What do you dislike about Birdeye? The must sign 1 year agreement. Any product with this quality and easy to use have to force customers to sign for a year Recommendations to others considering Birdeye: Leading app to manage and build brand reputation What problems is Birdeye solving and how is that ...

"Birdeye has delivered on its product promise, 100%"

What do you like best about Birdeye? Birdeye customer service and ease of use has made it a favorite. What do you dislike about Birdeye? What I dislike is not having findlaw as a review site Recommendations to others considering Birdeye: A very easy platform to use. I especially like getting the notification emails of my new reviews. What problems is Birdeye solving and how is that benefiting you? Consolidating the process of asking for reviews from many sites to one platform

DO NOT use Birdeye for reputation management

I used Birdeye for 1 year. Little by little I noticed that features I was paying for were never turned on when my business was live with them. Then the pandemic came and I was closed for 3 months. I was told that because I paid in full for the year, I would not get a refund; only the monthy customers were getting a $600 refund. Not sure why one set of customers and not another were offered this and when tried to speak with them they were rude and dismissive. DO NOT rec esp when there are so ...

Good so far

Was able to get free demo to help me go online. Its quite easy to use. I think I'll use this more often than the others but it is good so far.

So far

So far, I am liking the website's platform in getting reviews. Clean and simple layout.

Be aware of what customers think of you

What do you like best? Through this tool not only I have the clear idea about the customers reviews about my products but also it provides me other amazing tools which helps me to reach my audience and to better engage with them, thus I can easily communicate with them through the conversation. Not only I carry out the messaging but also I have the option to chat hem on my website. In addition it also facilities me by automating the attending of any incoming calls, so that every ...

Director of Marketing

What do you like best? The customer service is amazing. The one on one client contact is a breath of fresh air. What do you dislike? There is nothing I dislike about BirdEye. Recommendations to others considering the product: The ability to gain quality reviews of your organization will be simplified and you will see an almost immediate benefit in your SEO rankings. The chat function available for use on business sites especially in 2020 is an invaluable tool for assisting ...

Best service and analytics I've found!

What do you like best? I most appreciate how BirdEye aggregates reviews from all consumer ratings providers into one clean, yet detailed report. I am able to look at our reviews over any time period I need, plus I'm able to drill down into the individual reviews to note specific issues with our customer experience. I can spot trends, see ratings sites that need particular attention, and review analytics covering all available data. BirdEye also offers tremendous customer service ...

This has helped our business a lot.

What do you like best? I like that we can see the results, and we can see the review instantly. What do you dislike? I do not like going through the report, it takes a lot of my time. What problems are you solving with the product? What benefits have you realized? We can see exactly how we are helping our customers.