BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Intentional and willing to go the extra mile!"

What do you like best about Birdeye? I love that we can connect it to our encompass software. It makes the process very seamless for both our loan officers and their clients. What do you dislike about Birdeye? We originally did not like the format of the review request email. However, they quickly worked with us to update it and make it match our company's brand standards! What problems is Birdeye solving and how is that benefiting you? There was a problem with just making sure everyone was ...

"Birdeye Is Great!"

What do you like best about Birdeye? Easy to use platform, everything is all in once place and makes it easy to communicate with consumers What do you dislike about Birdeye? Occasional technical bugs and disconnectivity issues, but they are easily fixable over a 5-minute phone call. Recommendations to others considering Birdeye: Some vocabulary can be confusing to some users, I ususally find myself calling support to help with small issues just becuase I don't want to change the wrong ...

"Helping a Builder improve its google review scores and improving Google search"

What do you like best about Birdeye? Automation of sending out review requests. Rishi, my onboarding specialist was fantastic. What do you dislike about Birdeye? All good, I do not have any issues or changes. Recommendations to others considering Birdeye: There are multiple layers to what Birdeye can do. Pinpoint what you want to achieve first and implement that. Once you get the results you are looking for, add features. What problems is Birdeye solving and how is that benefiting ...

"Birdeye is Great!"

What do you like best about Birdeye? The automation's and user experience are what I like most about Birdeye. We have increased our revenue and customer loyalty. What do you dislike about Birdeye? I dislike that I am not able to make payments from the Birdeye software. What problems is Birdeye solving and how is that benefiting you? We are providing company policies and information to customers much easier and faster.

"Birdeye has been a tremendous asset for our organization."

What do you like best about Birdeye? The reporting online and assistance in accumulating reviews What do you dislike about Birdeye? There isn't much that I dislike about birdeye What problems is Birdeye solving and how is that benefiting you? They've helped us acquire more reviews and seem to be far more Positive ones than we've ever had

"Impactful Survey and Review Requests - plus a great team of support!"

What do you like best about Birdeye? The review requests that we have implemented with our surveys are really making a difference in increasing our positive Google and Facebook reviews from our Members. Our surveys go out daily and we are getting immediate feedback to help us improve our service. Because the system is automated and it's so easy for our Members toreview us from a link in a text or email, we are getting so many reviews! Also very happy with the implementation and our ongoing ...

"Great program"

What do you like best about Birdeye? Great technical support and ease of reaching patients What do you dislike about Birdeye? Nothing so far! I can't complain about anything What problems is Birdeye solving and how is that benefiting you? Getting reviews daily and referrals. This program works by itself and we are seeing results.

"Simple platform and tool to keep your customer service culture at best-in-class."

What do you like best about Birdeye? Timely. Does all the consolidating for us! What do you dislike about Birdeye? Single review sources get posted multiple times. What problems is Birdeye solving and how is that benefiting you? Customer relationship management.

"Great dashboard"

What do you like best about Birdeye? I like how Birdeye aggregates sources and provides location filters so I can quickly gain perspective on our operations in different market segments nationally What do you dislike about Birdeye? It's very helpful. I like all of the features I've used. What problems is Birdeye solving and how is that benefiting you? Reputation management

Highly recommended

PROS: I like that more than anything else, BirdEye is gently reminding us to get reviews. They already help us accumulate reviews, and offer features that other groups don't have. Their support team is brilliant because their response is instantaneous, offer great tips and efficient followups, and help us incorporate data on our site. CONS: It would be great for us to be able to easily integrate the systems we needed, but the support team is always onhand for any of our concerns.