BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"One of our best business partnerships"

What do you like best about Birdeye? Customer service, platform review & response methods for multiple locations we have, metrics on improvement, technology implementation, recommendations for improvement regularly reviewed with some expectation of adding the functionality we want. Excellent! What do you dislike about Birdeye? Message review functionality, chat limitations that do not integrate with our current systems. Overall not many complaints because the platform does what we expect! ...

"Innovative and intuitive platform that makes reputation management a breeze!"

What do you like best about Birdeye? The interface is easy to navigate, which streamlines the process and creates efficiency. This is a huge key for us as we have many other areas to focus on and manage. What do you dislike about Birdeye? I haven't discovered anything negative at this point. Everything has been fairly intuitive and the support team at Birdeye has been excellent! They're willing to hop on calls to walk through everything and know the system inside and out! What problems is ...

"Birdseye is useful and easy to navigate. They make marking for you brand painless"

What do you like best about Birdeye? I love the easily automated review responses and the quickness of the messaging with clients. We also enjoy seeing all of our social media accounts come together in one space to make management more effortless. I also love the constant contact with the Birdseye representative assigned to our account. For us specifically, Neha has been outstanding, and we appreciate how she is there to help and answer any questions. Everything is always over a video so ...

"BirdEye has done wonders for us! Highly recommend!"

What do you like best about Birdeye? The significant increase in 5-star Google reviews. Also, Sahil has been great. Always gets back to me in a timely manner whenever I have questions. What do you dislike about Birdeye? There's honestly nothing I would change about the BirdEye setup. It's working great for us. What problems is Birdeye solving and how is that benefiting you? More and more of our customers have said they decided to make an appointment with us because of all the positive ...

"Birdeye has by far exceeded are expectations!"

What do you like best about Birdeye? The simplicity of the platform and the breadth of reporting/features. The campaign setup is intuitive and easy to execute, and it delivers as promised. The service level has been one of the strongest for any new vendor. We are currently using a portion of their full offerings, but will absolutely look to add on additonal tools based on intial sucess. What do you dislike about Birdeye? So far haven't run into any undesirable aspects. Recommendations to ...

"One of our best business partnerships"

What do you like best about Birdeye? Customer service, platform review & response methods for multiple locations we have, metrics on improvement, technology implementation, recommendations for improvement regularly reviewed with some expectation of adding the functionality we want. Excellent! What do you dislike about Birdeye? Message review functionality, chat limitations that do not integrate with our current systems. Overall not many complaints because the platform does what we expect! ...

"Birdseye is useful and easy to navigate. They make marking for you brand painless"

What do you like best about Birdeye? I love the easily automated review responses and the quickness of the messaging with clients. We also enjoy seeing all of our social media accounts come together in one space to make management more effortless. I also love the constant contact with the Birdseye representative assigned to our account. For us specifically, Neha has been outstanding, and we appreciate how she is there to help and answer any questions. Everything is always over a video so ...

"Best Tool for Review Monitoring & Response with Expert Support that truly cares about your business!"

What do you like best about Birdeye? The inbox feature is incredible, the reports, insights, I honestly cannot pick what I like the most as this is the most robust platform I have ever used, and it saves me SO much time. The BirdEye employees that serve as our company's designated support have been the most responsive, helpful, thoughtful, and educational representatives I have ever worked with when it comes to platform management. They identified our needs and goals and have helped us make ...

"Best in class support. Fantastic results. Great overall value!"

What do you like best about Birdeye? We use Birdeye for member reviews, list management, reputation management, and SMS/mobile marketing. In the time I've worked with them, I've found their support team to be highly responsive, knowledgeable, patient, and helpful. They've gone above and beyond even to export member review analytic reports on our behalf. They also always keep us aware of their product roadmap initiatives. The overall customer experience has been nothing short of excellent. ...

"Innovative and intuitive platform that makes reputation management a breeze!"

What do you like best about Birdeye? The interface is easy to navigate, which streamlines the process and creates efficiency. This is a huge key for us as we have many other areas to focus on and manage. What do you dislike about Birdeye? I haven't discovered anything negative at this point. Everything has been fairly intuitive and the support team at Birdeye has been excellent! They're willing to hop on calls to walk through everything and know the system inside and out! What problems is ...