BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"All-in-One platform for a good price!"

What do you like best about Birdeye? The dashboard is pretty complete and straightforward. But if I have to say what I like best, I would say the implemented live chat. Transfering a customer to the different departments is beautiful and made the experience faster and more straightforward. What do you dislike about Birdeye? So far, so good. Everything at the moment is working well. I had never experienced any issue. What problems is Birdeye solving and how is that benefiting you? We use ...

"It helped us grow our ratings"

What do you like best about Birdeye? I like best the reports and the ability to extract valuble data about your clients What do you dislike about Birdeye? I don't like that they are not easy customisble for multilingual interfaces What problems is Birdeye solving and how is that benefiting you? Improve review score and measure call center agrnts perfermonce through surveys

"Exactly as expected!"

What do you like best about Birdeye? The review aggregation is so well integrated! Very easy to use! What do you dislike about Birdeye? Yelp rating is not accurate since Birdeye aggregates all reviews What problems is Birdeye solving and how is that benefiting you? Being able to reach out to customers immediately and effectively!

"Effective and Useful"

What do you like best about Birdeye? all the features, including integration with other social media platforms What do you dislike about Birdeye? as such, there is no major thing to be disliked Recommendations to others considering Birdeye: Go for it. its a comprehensive tool for your organization. What problems is Birdeye solving and how is that benefiting you? we are using bird-eye as our customer feedback tool integrated with different social media platforms

"Effective and Useful"

What do you like best about Birdeye? all the features, including integration with other social media platforms What do you dislike about Birdeye? as such, there is no major thing to be disliked Recommendations to others considering Birdeye: Go for it. its a comprehensive tool for your organization. What problems is Birdeye solving and how is that benefiting you? we are using bird-eye as our customer feedback tool integrated with different social media platforms

"Birdeye has by far exceeded are expectations!"

What do you like best about Birdeye? The simplicity of the platform and the breadth of reporting/features. The campaign setup is intuitive and easy to execute, and it delivers as promised. The service level has been one of the strongest for any new vendor. We are currently using a portion of their full offerings, but will absolutely look to add on additonal tools based on intial sucess. What do you dislike about Birdeye? So far haven't run into any undesirable aspects. Recommendations to ...

"Best in class support. Fantastic results. Great overall value!"

What do you like best about Birdeye? We use Birdeye for member reviews, list management, reputation management, and SMS/mobile marketing. In the time I've worked with them, I've found their support team to be highly responsive, knowledgeable, patient, and helpful. They've gone above and beyond even to export member review analytic reports on our behalf. They also always keep us aware of their product roadmap initiatives. The overall customer experience has been nothing short of excellent. ...

"Birdeye Review"

What do you like best about Birdeye? Birdeye is extremely helpful with filtering and organizing our businesses by location so we can track reviews, reports and insights in an easy to use fashion. We are able to track trending topics and filter through positive and negative. Birdeye organizes our reviews from all available platforms so we can easly respond to our guests. What do you dislike about Birdeye? We would like to see Birdeye come out with a feature so we can filter the reviews by ...

"BirdEye has done wonders for us! Highly recommend!"

What do you like best about Birdeye? The significant increase in 5-star Google reviews. Also, Sahil has been great. Always gets back to me in a timely manner whenever I have questions. What do you dislike about Birdeye? There's honestly nothing I would change about the BirdEye setup. It's working great for us. What problems is Birdeye solving and how is that benefiting you? More and more of our customers have said they decided to make an appointment with us because of all the positive ...

"Best Tool for Review Monitoring & Response with Expert Support that truly cares about your business!"

What do you like best about Birdeye? The inbox feature is incredible, the reports, insights, I honestly cannot pick what I like the most as this is the most robust platform I have ever used, and it saves me SO much time. The BirdEye employees that serve as our company's designated support have been the most responsive, helpful, thoughtful, and educational representatives I have ever worked with when it comes to platform management. They identified our needs and goals and have helped us make ...