BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Top Notch Support"

What do you like best about Birdeye? Reporting and Analytics are easy to understand. The monthly check-up meetings with Sahil (our account rep) help keeps us on track during the busy times that we lose touch with the program. I highly recommend BirdEye! What do you dislike about Birdeye? I have zero complaints with BirdEye, and they are always constantly improving and finding ways to help our business. Recommendations to others considering Birdeye: Once you have the system up and running ...

"I love using Birdeye!"

What do you like best about Birdeye? Birdeye is very user-friendly. If and when I have questions, they are very responsive to my inquiries!!! What do you dislike about Birdeye? When I first started using Birdeye there were additional steps involved on ways to do things. Birdeye is always looking for ways to improve their product and it shows. They've streamlined all the processes I use daily and it makes my job that much easier. I've used them for years and they keep getting better! What ...

"The platform is user friendly and the service support is top notch."

What do you like best about Birdeye? The convenience; we can communicate and gauge our customer's perceptions for all 16 of our locations. What do you dislike about Birdeye? I cannot identify anything that I dislike. Recommendations to others considering Birdeye: Birdeye has been a solid partner in assisting us to achieve our goals. What problems is Birdeye solving and how is that benefiting you? We are able to get a good sense of how our customer truly feels about our service. We can see ...

"Effective Product with Great Support"

What do you like best about Birdeye? BirdEye is constantly adding new features and functionality, making them an even more significant asset to our business. What do you dislike about Birdeye? Honestly, I can't think of anything I dislike. Only smooth sailing so far. What problems is Birdeye solving and how is that benefiting you? We get immediate feedback from our customers visiting store locations, the opportunity to more swiftly correct customer issues, and deeper insights into store ...

"Birdeye Delivers"

What do you like best about Birdeye? The people at Birdeye are helpful, and the platform is excellent for generating reviews. What do you dislike about Birdeye? I can't think of anything I dislike. So far, so good. What problems is Birdeye solving and how is that benefiting you? We are generating reviews, patient communication, and mass texting features.

"Very Easy to Use & Helpful Review Management Tool"

What do you like best about Birdeye? I like that I can see all Facebook, Google My Business, and Yelp pages in one place. My company has 47 locations so this very helpful. What do you dislike about Birdeye? No fault of Birdeye but the integration with Yelp isn't as good as it is with Google My Business. It is tedious to keep switching between Yelp accounts to respond to a review Recommendations to others considering Birdeye: The team at Birdeye is great! They respond to all questions, ...

"Great Features and Great Customer Service"

What do you like best about Birdeye? Easy to use and customer support is always available to help. What do you dislike about Birdeye? Sometimes they make changes to the features they are challenging to find. What problems is Birdeye solving and how is that benefiting you? Our clients are receiving reviews for their business that they would not usually receive if left on their own. The reviews help promote their business and obtain more clients.

"Best Software ever"

What do you like best about Birdeye? The thing I like most about Birdeye is the convenience of automating daily processes. What do you dislike about Birdeye? I'm not too fond of the fact that we are unable to make payment request to our customers What problems is Birdeye solving and how is that benefiting you? The problem that we are solving is better customer service by getting vital information to the customer quicker. Better customer loyalty.

"Couldn't Be Happier!"

What do you like best about Birdeye? Birdeye's user experience is seamless, intuitive, and efficient, and the reporting is robust. Plus, they're continually innovating and rolling out new value-add features, often at no additional cost, and their customer support team is second-to-none. What do you dislike about Birdeye? Their automated reporting could be better, but I don't dislike it currently - I just wish it were more customizable. Recommendations to others considering ...

"Birdeye is easy to navigate and makes keeping in touch with customer a breeze"

What do you like best about Birdeye? its everything we need to keep our customers up to date What do you dislike about Birdeye? So far there are no dislikes. Ive only been using birdeye for a few weeks now. Recommendations to others considering Birdeye: Try it out! Its everything you are looking for in one-stop What problems is Birdeye solving and how is that benefiting you? customer contact and answering reviews