BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"BirdEye is Comprehensive, Intuitive, & Insightful"

What do you like best about Birdeye? BirdEye is incredibly helpful in organizing all of our reviews from 20+ sites and platforms in one easy-to-use spot. This is huge for us as we have several different business locations each with its own set of review sites. Before BirdEye, we wasted so much time checking reviews daily across multiple sites. BirdEye simplifies the process and gives us so much of our time back. We also love the automatic responses to reviews, another big time saver for ...

"Birdeye is the best decision we made this year"

What do you like best about Birdeye? User-friendly software, countless reporting options, and it works better than we had expected. What do you dislike about Birdeye? Nothing to note here yet, but give me time. We are only a few months in. What problems is Birdeye solving and how is that benefiting you? In the past, we encouraged our customers to leave a review regarding our retail flooring business. That effort yielded little success. Using the Brideye system, our company has received ...

"Best Website Software Ever!"

What do you like best about Birdeye? I really like that Birdeye offers excellent customer service and that the features are extremely easy to use! What do you dislike about Birdeye? I dislike how there is no payment portal with Birdeye. It is not the worst thing but it would make it more convenient. Recommendations to others considering Birdeye: Get started with Birdeye right away! This software will increase your revenue, retain customers, and make running your company much easier. The ...

"Great experience, great support"

What do you like best about Birdeye? I like the flexibility and adaptability of the Birdeye solution the best. The solution fits our business in several different ways, but the ability to adapt to our business flow that is ever-changing is the most important feature. What do you dislike about Birdeye? I would like to use Birdeye reviews as the Google Ads Review Extension. Review extension is one element of the Birdeye ORM solution that needs to be improved. What problems is Birdeye solving ...

"5 STAR Review!"

What do you like best about Birdeye? Rob and Himanshu at BirdEye have been the BEST to work with during these unprecedented times. Globally, everyone has been challenged in one way or another. Our brand is no different than any other out there. However, working with BirdEye has only shown us what great partners they are for us. And it is my pleasure to recommend them to anyone out there looking for a voice between your business and the customer. What do you dislike about Birdeye? There ...

"Birdeye works and Great Customer Service"

What do you like best about Birdeye? Actual data has shown the increased trend of users to our sites because of Birdeye What do you dislike about Birdeye? As everything else, there is a cost included, but very competitive and worth the additional access to great customer service. Recommendations to others considering Birdeye: Look around but come back for actual human customer service. What problems is Birdeye solving and how is that benefiting you? More positive and timely Google reviews ...

"Vary Helpfull"

What do you like best about Birdeye? Birdeye is great. They want to make sure all customers are happy! We like that we can communicate with our customers through the website, and we like that we can get direct feedback from customers. Helps us improve on all of our customer services! What do you dislike about Birdeye? We want some more specific questions answered like what is there something that we could improve on. We would like if there was a section where the customer could say how the ...

"Georgia Floors Direct new customer of Birdeye"

What do you like best about Birdeye? An easy and prompt method to generate reviews for our company. Determine level of customer satisfaction. Determining if they will refer us to their friends and neighbors. Daily posting of Google and Facebook reviews for our review and response. Took just a few weeks to get trained to use the program. Birdeye has offerred weekly training time with staff. Cell phone access off site to those reviews or customer feedback that need immediate attention. What ...

"AWESOME SITE"

What do you like best about Birdeye? ITS SUPER EASY TO USE AND NAVIGATE , LOVE IT What do you dislike about Birdeye? THERES NOTHING SO FAR THAT I DISLIKE ABOUT IT What problems is Birdeye solving and how is that benefiting you? ABLE TO MESSAGE WITH PATIENTS , AND ABLE TO COMMUNICATE WITH THE PATIENTS AT ANYTIME

"Easy"

What do you like best about Birdeye? The platform is super easy to use and quick What do you dislike about Birdeye? I have no complaints so I don't have any dislikes right now. Recommendations to others considering Birdeye: I recommend using Birdey because it is easy to use and fast. What problems is Birdeye solving and how is that benefiting you? I am able to quickly respond to my customers comments.