BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Game Changing"

What do you like best about Birdeye? Birdeye has been a fantastic asset to the practice. What do you dislike about Birdeye? The inbox slows down over time, and support can be slow. Recommendations to others considering Birdeye: It's simply the best. What problems is Birdeye solving and how is that benefiting you? We are following up on leads more efficiently. Birdeye has increased revenue.

"Reputation Management All Star!"

What do you like best about Birdeye? The UI and the UX are fantastic. I know that many of our store-level associates find value in the mobile app as well. What do you dislike about Birdeye? I would like the ability to block spam numbers or contacts. What problems is Birdeye solving and how is that benefiting you? We are closing the communication/feedback loop with our clients. This has a huge impact on our reputation. Our brand reputation is extremely important to us.

"Perfect Review Management Tool"

What do you like best about Birdeye? The Birdeye platform makes it extremely easy to manage all our reviews in one platform, plus with the build-in automation, it can be a time-saver with auto responses. Beyond the review management itself, the platform makes requesting for reviews a seamless process through both email and text message, especially when set up via the SFTP site. What do you dislike about Birdeye? There's not a lot that I dislike about Birdeye, but my one recommendation would ...

"Amazing onboarding support"

What do you like best about Birdeye? Not only is the platform extremely intuitive, but the team that helos with onboarding is second to none. The API maked automation easy and streamlined. What do you dislike about Birdeye? Initially, it can be overwhelming with all the listings and integrations available, but our specialist helped make it easier to digest. Recommendations to others considering Birdeye: Explore all the orrerings and select what meets you needs today. You can add other ...

"Really helpful all times"

What do you like best about Birdeye? It has helped us a lot with our customer service. Allows us to communicate with our customers and getting instant feedback. What do you dislike about Birdeye? Not sure about the cons as we are still at a learning phase. What problems is Birdeye solving and how is that benefiting you? With help, from birdeye, we are keeping ourselves up to date keeping an eye on the accounts we handle. We also receive feedback from customers.

"Surveys that work!"

What do you like best about Birdeye? The number of responses that we get to our survey requests through BirdEye is easily 5-6 times the amount that we were getting with our previous company. The dashboard provides excellent information! What do you dislike about Birdeye? The daily message report that we have recently started receiving is not helpful or necessary for us to receive. It's just one more thing for me to delete from my inbox everyday. What problems is Birdeye solving and how is ...

"Excellent results"

What do you like best about Birdeye? The program is very easy to use, super user-friendly, our clients have left more reviews than any other strategy we created in-house. What do you dislike about Birdeye? I have not yet found something I don't like but if I can suggest I would say having comments translated into English be great. The majority of our clients are Spanish and all reviews are left in Spanish. What problems is Birdeye solving and how is that benefiting you? Saving time

"Very nice to track reviews"

What do you like best about Birdeye? Google integration for end-users to input reviews. What do you dislike about Birdeye? The cost is a little expensive when compared to other products What problems is Birdeye solving and how is that benefiting you? Gathering more Google reviews to help with marketing efforts

Manages my digital reputation efficiently

PROS: I like being able to integrate on Yardi because it's good for property management groups. There are also the location pages that help aggregate reviews and increase SEO rankings. CONS: Nothing I can remember. I like it more than I can remember things for improvement.

Great for growing customers and reviews

PROS: I like BirdEye overall, and also the small things: a message asking clients for a review, customer registration post-review, auto-publish feature to our social media channels, and the communications tool across the company, from webchat to texting. CONS: BirdEye is great, and could use improvements like being able to record our own voicemail when clients call, or minimizing lags for new review notifications.