BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Great tool for honest customer feedback"

What do you like best about Birdeye? This product provides the opportunity for companies to resolve issues that customers may have What do you dislike about Birdeye? I haven't heard much feed back about the negative aspects of using this Recommendations to others considering Birdeye: I do not use Birdseye but my colleges are constantly raving about it What problems is Birdeye solving and how is that benefiting you? It provides the opportunity to resolve customers issues

"Came to Birdeye to help gain positive reviews from my customers. They delivered"

What do you like best about Birdeye? They pretty much manage everything for you. I also like the auto-response to reviews to have business interaction to posted reviews. They do have a dashboard for you account if you do like to be hands on. What do you dislike about Birdeye? I haven't found anything specific that I would say i dislike about Birdeye, as I use Birdeye more hands off while getting great results. Recommendations to others considering Birdeye: great for both those who want to ...

"Increased exposure for our company!"

What do you like best about Birdeye? I like that Birdeye handles sending all of our customers' reviews. Once we connected our system, the BirdEye platform immediately sends the customer a request for review after we close their ticket. It also catches potential negative reviews. The feature that accepts voicemails and texts our customers after business hours has also helped our business. The account managers are great and we haven't had any issues reaching out when necessary. What do you ...

"100% Improved Our Rating!"

What do you like best about Birdeye? The ease of using Birdeye and the great support that comes with it. What do you dislike about Birdeye? I can honestly say there is nothing that I would change and if I would Birdeye is always one step ahead of the game. What problems is Birdeye solving and how is that benefiting you? Negative reviews, Birdeye has taught us how to better communicate with unhappy patients.

"User friendly!"

What do you like best about Birdeye? I love how all the reviews are displayed on one page and how reviews can be filtered and easily searched. What do you dislike about Birdeye? When I address direct feedback from the review tab, it still shows as unread in the message tab. So on my end it shows that I haven't gotten to it, which in fact I have. What problems is Birdeye solving and how is that benefiting you? We love to encourage our team with great reviews about them and we pride ourselves ...

"Great Tool"

What do you like best about Birdeye? The automated emails requesting reviews from clients are a great way to get more reviews! This is an excellent value-add for our LO's. What do you dislike about Birdeye? It is not as user-friendly as it could be. The website can be hard to navigate, and our LO's do not always understand how to use it and how the site can assist them. What problems is Birdeye solving and how is that benefiting you? It is solving the problem of not having enough public ...

"Easy to use Review Management software"

What do you like best about Birdeye? Ease of navigation and overall use. Allowing me to segment my locations is a big plus and post directly to social media! What do you dislike about Birdeye? Dashboard is set to 30 days of history. I would like it to be customizable. Maybe we have that functionality I was not able to locate easily. What problems is Birdeye solving and how is that benefiting you? Keeping up with the negative reviews and posting good ones on my SM pages to build brand reputation.

"Great, easy way to communicate"

What do you like best about Birdeye? The accessible communication Birdeye gives us with our patients. What do you dislike about Birdeye? There is a slight delay in the communication sometimes. What problems is Birdeye solving and how is that benefiting you? We are rescheduling patients that have missed appointments or confirming appointments. Patients are much more apt to text than answer a phone call.

"Very Effective Business Review Tool"

What do you like best about Birdeye? It compiles all of our reviews across multiple businesses for day to day operations. What do you dislike about Birdeye? We have been using the Birdeye tool for a number of years, and I have not come across anything I don't like Recommendations to others considering Birdeye: We have used Birdeye for several years. It is worth a look if you are interested in managing guests and their expectations. What problems is Birdeye solving and how is that benefiting ...

"Business Reviews Made Easy!"

What do you like best about Birdeye? The setup for BirdEye online reviews is simple and easy, and their staff support is beneficial! They did almost all of the work and help us continue to keep the account fresh! We continue to add locations and the process is basically seamless! Our internal systems don't allow files to be sent directly, but we've been able to find a simple easy process to sent our review data. I love how easy it is! What do you dislike about Birdeye? We've been very happy ...