BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"User friendly experience"

What do you like best about Birdeye? I appreciate the friendly functions and the capabilities that they offer. The customer support is top notch as well. Its user friendly for new people who are interested in getting started. I like the fact you can text for a reminder for a review. It makes complete sense. I have signed up for the webinar to further my knowledge on using the software. Highly recommended for new owners. Get the reviews and offer incentives to customers for taking the time ...

"Must have platform for any business selling a service or product"

What do you like best about Birdeye? Business listings and review management. What do you dislike about Birdeye? Occasional bugs, but quickly fixed with their support. What problems is Birdeye solving and how is that benefiting you? Driving reviews for our clients.

"Awesome, powerful review generation/management platform."

What do you like best about Birdeye? Awesome software platform. Great customer service. As an internet marketing agency, I am literally overwhelmed with solicitations from prospective vendors and solutions providers. BirdEye followed up with me for nearly a year (I'm ashamed to admit) and was professionally persistent about the benefits their review platform could offer my clients. I finally relented, with a healthy skepticism and became a strategic partner. The platform (if you actually ...

"A Great Service"

What do you like best about Birdeye? Instant alerts for reviews across the web. What do you dislike about Birdeye? Nothing that I can think of. It does what it's supposed to do. Recommendations to others considering Birdeye: Give it a try, for sure! What problems is Birdeye solving and how is that benefiting you? The ability to be notified of new reviews, an easy interface to respond to them, and a place to track what we have and have not replied to.

"Unleashing the potential of reviews"

What do you like best about Birdeye? Managing reviews across multiple platforms What do you dislike about Birdeye? texting customers through Birdeye - don't get their contact info right away What problems is Birdeye solving and how is that benefiting you? It makes it easier to get reviews, seen more positive 5 star reviews, at least two more per month

"Birdeye Works"

What do you like best about Birdeye? Our business reviews tripled after the first month of using Birdeye. All of the representatives I've interacted with are helpful, profesfessional, and efficient. The onboarding process was very supportive and simple. I love the templated and varied auto-response to review options. What do you dislike about Birdeye? I'd like to be able to navigate to the reviewer more easily in the Birdeye dashboard. I wish that we could request Yelp reviews with ...

"Very Professional Company"

What do you like best about Birdeye? They are always available to help answer any questions you may have. What do you dislike about Birdeye? I don't have any negative things to say. Recommendations to others considering Birdeye: Try them; it's 100 % worth it! What problems is Birdeye solving and how is that benefiting you? Clients are more likely to do a review when it's presented professionally.

"Awesome customer service and product!"

What do you like best about Birdeye? Love Birdeye's customer service team and their ability to quickly address any customer-related problems. Responses to any issues or questions are usually received within 24 hours, and our monthly check-ins with our assigned Birdeye rep are so helpful. What do you dislike about Birdeye? Some integrations sometimes may take longer than initially expected. What problems is Birdeye solving and how is that benefiting you? Birdeye allows us to help businesses ...

"Birdeye has been an easy tool for us to communicate directly with our customers."

What do you like best about Birdeye? I like the ease of texting and emailing. What do you dislike about Birdeye? We had no account manager for a long time. What problems is Birdeye solving and how is that benefiting you? Communication to our customers. A higher conversion rate on leads.

"We use it to recieve reviews and our clients love the ease of use of your site."

What do you like best about Birdeye? its easy to use and very convenient. the notifications are also very helpful and everyone i know in the industry has referenced it at least once. What do you dislike about Birdeye? Advertise it even more so even more ppl can use it? Recommendations to others considering Birdeye: Use it! What problems is Birdeye solving and how is that benefiting you? Complaints or comments that point out areas we can improve on.