BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Game changer for businesses!"

What do you like best about Birdeye? The seamless communication between customers and business owners. What do you dislike about Birdeye? There is not much to dislike or comment on in regard to the platform itself. There are times when support is needed faster for customers than Birdeye may be able to provide. What problems is Birdeye solving and how is that benefiting you? Customers' main problem being solved is no more missed calls! With Birdeye, the automated texts that are sent out ...

"My experience with Birdeye"

What do you like best about Birdeye? Birdeye really helps my company. Thank you for the help. What do you dislike about Birdeye? There were no issues that really stood out to me or my coworkers. What problems is Birdeye solving and how is that benefiting you? Really helped my team stay organized and share information quickly.

"BEST EXPERIENCE EVER!!!"

What do you like best about Birdeye? Everything really! we have gained a ton more reviews and patient feedback since usig birdeye What do you dislike about Birdeye? I did not find anything that I disliked or found to be a downside Recommendations to others considering Birdeye: DO ITTT! best decision ever! :) What problems is Birdeye solving and how is that benefiting you? more reviews, patient feedback, patient communication

"Birdeye has been a simple way for clients to get in touch with us"

What do you like best about Birdeye? I like that we can respond to clients in the Birdeye client and it will send the clients a text message if they are no longer on our website. Also the "add notes" feature has been very useful. What do you dislike about Birdeye? One particular thread refuses to stay in the "Closed" inbox, it keeps appearing in the "Open" inbox. Very minor annoyance. Recommendations to others considering Birdeye: If you want a simple interface for adding a live chat to ...

"Timesaver"

What do you like best about Birdeye? Birdeye has been amazing for our dental practice. We are getting reviews from patients left and right. It is easy to use and has taken the burden of asking for reviews off of us. I highly recommmend Birdeye. What do you dislike about Birdeye? I really don't have anything that I dislike. What problems is Birdeye solving and how is that benefiting you? Our patients were having trouble maneuvering the internet to leave a review and Birdeye has made this ...

"Birdeye has been very connecting and has been a very fun experience"

What do you like best about Birdeye? The website is very easy to maneuver which makes me want to use it more. What do you dislike about Birdeye? Sometimes the website can move a little slow What problems is Birdeye solving and how is that benefiting you? We have to receive a certain amount of reviews each month so birdeye helps with that!

"Easy navigation and insight"

What do you like best about Birdeye? Compiled Statistics, NPS, review trend graphs. What do you dislike about Birdeye? Not able to respond to Google reviews from the portal. Not a game-changer , though. What problems is Birdeye solving and how is that benefiting you? Mainly reviews. It helps me see my reviews in one place for all outlets

"Increasing Customer Satsifaction"

What do you like best about Birdeye? Allows us to understand our Customers' perspective of our Agency and improve where needed to provide the best service possible. What do you dislike about Birdeye? Requires a password to use - one more account to keep track of. Recommendations to others considering Birdeye: Helps to capture and retain customers using real-time feedback. What problems is Birdeye solving and how is that benefiting you? Customer Service - better understanding of our ...

"Dental Practice Electronic Patient Communication"

What do you like best about Birdeye? We especially like that Birdeye is very user-friendly. It gives patients options for emailing, texting and reviewing the services of our practice. We can respond to our patients quickly, which they always appreciate. What do you dislike about Birdeye? We are still learning all the aspects of the service and we haven't come across any dislikes yet. Recommendations to others considering Birdeye: Birdeye offers a good variety of services for maintaining ...

"Great way to get started!"

What do you like best about Birdeye? It is easy for people to reach you, great for building business. What do you dislike about Birdeye? I think it is an essential tool, nothing to dislike! What problems is Birdeye solving and how is that benefiting you? We are reaching new customers, showing our quality, and getting noticed!