BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Awesome!"

What do you like best about Birdeye? The ease of sending out a review request and the customer service is always excellent! What do you dislike about Birdeye? So far there is nothing to dislike about BirdEye Recommendations to others considering Birdeye: Definitely worth giving it a try. Thanks BirdEye :) What problems is Birdeye solving and how is that benefiting you? We have more inquiries for our business because of the reviews we get, thanks to BirdEye

"Fantastic Tool!"

What do you like best about Birdeye? Easy to use and great for improving ORM. Very user frendly. What do you dislike about Birdeye? New features can sometimes impact current setup and cause temporary issues. What problems is Birdeye solving and how is that benefiting you? We are increasing our online ratings and our sites are able to respond to more reviews than before. We can send campaigns to measure client satisfaction.

"Customer Experience Specialist"

What do you like best about Birdeye? It's effortless to use. I just put in the customer infomation and click submit. What do you dislike about Birdeye? I can't think of any improvements. It's nice that customers who don't have email can have a review texted to them. What problems is Birdeye solving and how is that benefiting you? I think it's nice to receive feedback from customers and make the company look good for people who may search for reviews on us.

"Great Reputation Management Software for Multifamily"

What do you like best about Birdeye? Easy to use. The dashboard platform is easy to navigate and use. The ability to review, generate and create customized surveys for our communities is a plus, too. I like that updates are instant on Google Business, where I can edit a review in real-time. Responsive support team, too. What do you dislike about Birdeye? Not a lot I dislike, although we cannot directly respond to reviews for some apartment sites, like Apartments.com and Apartmentratings, ...

"Experience with Birdeye"

What do you like best about Birdeye? Birdeye reminds our clients to leave a message and is very thorough to text and email it had improved our business! What do you dislike about Birdeye? It can be more userfriendly for texting, we need a Spanish version as well that lets us select between the 2 languages, our clients are mostly Hispanic What problems is Birdeye solving and how is that benefiting you? We have gotten direct contact with client messages with Birdeye as well as feedback for ...

"Birdeye is the Greatest!"

What do you like best about Birdeye? Moving our Dental Practice to increased visibility due to our Google reviews especially! What do you dislike about Birdeye? Nothing that i am aware of...I have been very pleased. What problems is Birdeye solving and how is that benefiting you? Increased new patient flow from the internet through our Google reviews.

"BIRDEYE is awesome"

What do you like best about Birdeye? I love the fact that they do so much with their platform - from texting to asking for reviews. What do you dislike about Birdeye? I have found nothing that I dislike about Birdeye. What problems is Birdeye solving and how is that benefiting you? Asking for Reviews and VOIP texting. It's an all-in product.

"Great reputation management platform"

What do you like best about Birdeye? The internal ticketing system and reporting analytics What do you dislike about Birdeye? Reporting details are inconsistent, platform does not update regularly to reflect removed or changed reviews / ratings. Recommendations to others considering Birdeye: Confirm that Birdeye can integrate with your CRM or PIMS system if you plan to use this for automated surveys. What problems is Birdeye solving and how is that benefiting you? Improving response time, ...

"great service"

What do you like best about Birdeye? I've gotten rapid responses for general questions and troubleshooting. Our phone carrier made a massive mistake and I was able to change our business phone number on all web listings in less than 48 hours. The number of Google reviews has significantly increased since our text campaign began. What do you dislike about Birdeye? So far I have no complaints with BirdEye. What problems is Birdeye solving and how is that benefiting you? We've been able to ...

"Great Account Manager"

What do you like best about Birdeye? Our Account Manager Ryan always answers all the questions we have. We are in Australia but I don't feel the time difference. What do you dislike about Birdeye? The Support team sometimes takes time to solve issues. What problems is Birdeye solving and how is that benefiting you? Reporting & social media reviews.