BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Customers able to leave honest reviews."

What do you like best about Birdeye? Can share the reviews where I would like What do you dislike about Birdeye? Stringing some reviews together to post could be easier in my opinion What problems is Birdeye solving and how is that benefiting you? It is an easy access link for clients to leave an honest review. Allows me to show the reviews to others who are considering my services as a lender.

"My experience has been wonderful!"

What do you like best about Birdeye? Birdeye is most helpful because it allows any potential client(s) to reach search your customer service online. What do you dislike about Birdeye? Nothing that I can think of, everything has been great! What problems is Birdeye solving and how is that benefiting you? Benefits include current and past reviews. New potential clients can view the start ratings along with the feedback comments that were written by actual clients.

"Highly recommended for reputation management!"

What do you like best about Birdeye? Birdeye is a 100% effective and proven way to increase the online reputation of a business or salesperson. I have seen it directly increase the number of new business calls as a direct result of the positive online reviews Birdeye captured and sent to the top search engines and online directories. When asked, customers would tell me that they choose our company based on the amount of positive online reviews. The system can even get past customers and ...

"Referral"

What do you like best about Birdeye? Real customer reviews, quick turn time and easy for my clients to use. Simple and helps my track record with future clients. Something I can present should I change companies - I have no plan on doing so What do you dislike about Birdeye? Nothing I can think of, have had a good experience. Some clients have not sent a review, maybe continue to email them reminder? Not sure. Should I ever receive a bad review, do I have a chance to explain on the ...

"We implemented Birdeye in April 2020.."

What do you like best about Birdeye? To be completely honest, Birdeye has been our best assist in online reputation management, review generation, and listings. What do you dislike about Birdeye? Their customer support and check-ins after implementation definitely needs improvement. What problems is Birdeye solving and how is that benefiting you? The all in one inbox ("Birdeye's View") for review management across platforms combined with its accessibility on both desktop and mobile ...

"Reviews, Responses and Monitoring - All In One Place"

What do you like best about Birdeye? Birdeye keeps me up to date in real-time about how my business is doing related to online reviews. What do you dislike about Birdeye? It has a bit of a learning curve, but it's well worth it. Recommendations to others considering Birdeye: If you don't have time to monitor everything going on with reviews at your business, Birdeye can help. You can even set up auto responses to help thank people when you're busy. What problems is Birdeye solving and how ...

"Birdeye will transform the way you manage your brand"

What do you like best about Birdeye? The team is extremely helpful, responsive, and really takes user feedback to heart. Here are just SOME of the Birdeye features that make it super easy to spot opportunities and scale on limited bandwidth: automated replies, social media integration, review management, listing and SEO citation tracking, ability to create/add users to specific response teams, text analysis to provide insights on thematic topics in reviews to improve CS operations, and ...

"Excellent Review Management Service (and much more!)"

What do you like best about Birdeye? The staff support is among the best I've seen from a software provider. I appreciate Birdeye's multiple options to help obtain reviews as well as the clean management of both reviews and messages provided by the Inbox feature. What do you dislike about Birdeye? Birdeye is awesome, but it is not without the occasional bug. I appreciate that I have a direct contact to report any issues and they are typically responsive in addressing any ...

"Consistent, Effective, & Time Saving"

What do you like best about Birdeye? The centralized dashboard that allows management of all reviews across every platform is an incredible time-saver and being able to predefine and plan how we can employees contacting customers, how often, and with what language helps create consistency across our 10+ locations and 50+ employees. We have seen exponential growth in our review counts across the board. What do you dislike about Birdeye? The dashboard interface can be confusing moving between ...

"Great"

What do you like best about Birdeye? How easy and convenient it is to use. Great tool! You can text review links or email them. What do you dislike about Birdeye? There isn't something I can think of, great tool. What problems is Birdeye solving and how is that benefiting you? We are making it easier to get reviews with anyone we speak to. We can shoot them a text or email.