BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"User friendly"

What do you like best about Birdeye? Birdeye is an easy to use link to send to customers, in order to receive customer/patient feedback. I like that whether they have Google, yahoo, etc they can log on with the click of the link and submit. We receive more reviews because of the ease. What do you dislike about Birdeye? There are no complaints. Everything is positive. Recommendations to others considering Birdeye: Excellent resource to help with retrieving customer reviews, which is ...

"Great Customer Service!"

What do you like best about Birdeye? Everyone I have ever spoken to at Birdeye has been very helpful! What do you dislike about Birdeye? Nothing that I have experienced so far. It's been very user friendly. What problems is Birdeye solving and how is that benefiting you? We are quickly getting feedback from customers and we are able to rectify the situation if needed must faster than we were before.

"Excellent"

What do you like best about Birdeye? How it connects my reviews through all platforms. What do you dislike about Birdeye? I don't have any dislikes about eyebird. Recommendations to others considering Birdeye: NA What problems is Birdeye solving and how is that benefiting you? reviews though multiple platforms

"Awesome customer support and software"

What do you like best about Birdeye? Customer support is amazing. During onboarding, we had weekly calls to make sure our 450 locations were set up. During that time we needed customization that wasn't negotiated in the scope and they did it at no additional charge because they felt it would help other customers. Amazing! I also like that they integrate with our other software platforms to trigger events like requesting a review and survey. Now that we are set up adding additional locations ...

"Love Birdeye"

What do you like best about Birdeye? Easy to use, easy to log in and user friendly.I like to know when a customer leaves a review for my teammembers. What do you dislike about Birdeye? was getting too many emails, had to adjust email settings Recommendations to others considering Birdeye: It's great to have the community read any reviews to communicate their experience. Communication is key to success! What problems is Birdeye solving and how is that benefiting you? communication gaps in ...

"Easy to use and gets results"

What do you like best about Birdeye? Runs automatically without need to be baby sat What do you dislike about Birdeye? Spam calls coming to account phone number What problems is Birdeye solving and how is that benefiting you? We can respond quickly to issues and get them resolved before a poor review is publicized.

"Birdeye is a Great Company"

What do you like best about Birdeye? It's easy to use and has a great impact for driving positive reviews to your business. Also they are very easy to work with, Great Company! What do you dislike about Birdeye? Honestly nothing, Birdeye offers easy -to-use and affordable products. Recommendations to others considering Birdeye: Stop thinking about it and join Birdeye today, you will be really happy with the results. What problems is Birdeye solving and how is that benefiting you? positive ...

"Very easy to use and connect with patients"

What do you like best about Birdeye? I truly appreciate a platform that allows patients to be able to freely give opinions and feedback regarding care received. It is easy to contact patients and I enjoy being able to share reviews with other clinicians in the clinic. What do you dislike about Birdeye? I have not experienced anything that I do not like through Birdeye Recommendations to others considering Birdeye: It will really help to grow your business and allow other employees to know ...

"Real Time Feedback"

What do you like best about Birdeye? Birdeye provides real-time feedback, which helps us recognize employees promptly. What do you dislike about Birdeye? All around, Birdeye is a great marketing tool, and I can not think of a downside. What problems is Birdeye solving and how is that benefiting you? The benefits are in real-time, making it easy to recognize staff or correct problems.

"It's good for people to see how well you do your job"

What do you like best about Birdeye? I like that I can refer my clients to the website to read my reviews What do you dislike about Birdeye? I don't dislike anything about this website. What problems is Birdeye solving and how is that benefiting you? With Birdeye I am solving the doubt that a client may have about my ability to do my job very well.