Bill.com Reviews in September 2026: User Ratings, Pros & Cons

Not worth the issues Bill caused

Before you sign up for this, think about your cash flow. If you make a payment directly from your bank account, the cash is deducted when your payee cashes the check. But if the check hasn't been cash, it will still be in your account. With Bill, you send the money to Bill, and Bill keeps the money until the check is cashed. If you are a small biz, that $1,000 cash in your account sure would be useful. What happens to that cash in the meantime? Are we floating free cash to Bill? What ...

Bill.com was been the worst payment…

Bill.com was been the worst payment provider our business has ever worked with. The customer service email disregards everything that you say, they do not allow you to call in with any questions or concerns. The company withheld funds for work we had performed for over 4 weeks without cause. This is a very shady and untrustworthy enterprise!

Slow to Pay, limited invoicing options - NOT worth it.

Went all in with a trial, setting up vendors and customers. The invoicing piece was nice, and it's a nice feature to be able to charge a convenience fee for customers choosing to pay by credit card vs. ACH. However, you can't choose which customers get which option. Also, no virtual terminal option. The BIGGEST issue I has was how Bill was to pay my contractors. And then they asked them if they wanted their money faster (money that had been taken from by bank 2-3 days before) they could pay ...

Unfair Practices and lies

I was introduced to bill.com by one of our clients, they wanted me to use it so they can easily pay our company's invoices, so I did, and then I realized that a 1% transaction fee for large sums like 15k+ would be a lot of money, customer care suggested me to go for $49/month subscription to avoid large fees, so I subscribed and later they increased this to $55/hr, I didn't even complain about that, but I started noticing 1% fees has been deducting from the payments again, so I've contacted ...

Not a great experience

These folks are useless. No one can help you. I have been receiving another companies payments for about a year now and they do not have the ability to remove our email from the other companies account. It seems so easy. All I get are steps on how to change the email in my own account over and over. I just went round and round via messenger because you cannot talk to a real live person. The only real live person I did speak to was not able to help with that department and obviously ...

They don't deserve a single star!

This is the WORST company! We are forced to use it as some of our clients pay us via Bill.com. You can NEVER reach ANYONE for assistance. They have a lot of buttons that say "Customer Support" and "Contact Us" but they are all useless. All it does it send you into a loop that eventually, after much time and hassle, dumps you back to the beginning. The website also says that they pay you by emailing you virtual credit cards...they DO NOT. Instead, I get a phone call from someone in a ...

Very unresponsive

Very unresponsive. When they do email back, they supply dead salesforce links and tell you to log into your account message center but any referenced ticket is nowhere to be found. Cannot recommend this company whatsoever. Note that their response to all the negative reviews is virtually the same and doesn’t address any of the issues. Now they are asking for more details on my review but I have yet to be able to speak to anyone or get my issue with duplicate accounts resolved. They just ...

Efficient and User-Friendly: A Positive Experience with bill.com

Great User Experience: bill.com offers an intuitive and user-friendly platform that simplifies financial transactions. Efficient Service: The company excels in providing efficient and reliable billing solutions. Supportive Customer Service: Their customer support team is always helpful and responsive to queries. Constructive Feedback: I appreciate the opportunity to provide feedback, which shows bill.com’s commitment to continuous improvement.

Game-Changer for Business Finances: My Honest Take on Bill.com

Bill.com has been a game-changer for our business's financial management! It's super user-friendly. Paying bills is now as easy as a few clicks. The security features give us peace of mind that our money and information are safe. Plus, being able to track payments in real time helps keep everyone on the same page. The only heads-up I'd give is to small businesses to check out the pricing first, as it might feel a bit steep depending on your transaction volume. And there's a bit of a ...

Would not recommend - poor/non-existent tech support

The platform is useful, but only if you have no technical issues or privacy/data concerns. As soon as I submitted a ticket and needed customer service their team was either non responsive, intentionally ignored me or had an automated ticket reminder email sent to me daily with no intention on following up on the ticket. Only using their platform because it is preferred by my vendor(s). Would not recommend for early stage businesses as it's not user-friendly and can be confusing and presents ...